Geraldine Fox Email & Phone Number

London, United Kingdom

Aecus

Recent Engagements:February 2010-Ongoing: Currently working with a Global Investment Bank, renegotiating Global Framework Agreements, Statements of Work and Pricing with major ITO/BPO Outsourcing Service ProvidersSeptember-December 2009: Engaged by UK Retail Bank to renegotiate its Loan Sales and Processing Agreement with Global BPO Provider

Global Outsourcing Practice Lead and Consulting Director: o Designed, developed and documented the Compass Outsourcing, Governance and Benchmarking processes & managed the Practice on a global basis o Maximized media relations efforts through contributions to industry journals and business press, white papers, webcasts and key-note addresses at international conferences o Provided direct support to the sales force in developing sales propositions and… Show more Global Outsourcing Practice Lead and Consulting Director: o Designed, developed and documented the Compass Outsourcing, Governance and Benchmarking processes & managed the Practice on a global basis o Maximized media relations efforts through contributions to industry journals and business press, white papers, webcasts and key-note addresses at international conferences o Provided direct support to the sales force in developing sales propositions and campaignso Delivered consulting services at executive level to global enterprises providing guidance on all aspects of the outsourcing life-cycle. Clients include: ABM-Amro, Alstrom, AMP, Astra-Zeneca, AT&T, AXA, Bank One, BC-Gas, Bell, Bradford & Bingley, Cable & Wireless, Caisse de Depot, DHL, Federal Reserve, FIAT, Fujitsu, Fortis, General Motors, Government of Manitoba, Nortel, Old Mutual, RSA, SAS, Sasol International, Stora-Enso, Telefonica, Thomson Electronics Show less

Brought in to develop, launch and provide on-going management of the Client/Server Outsourcing Serviceo Designed and documented the outsourcing value proposition; created marketing and sales collateral, internal and external communication plans; designed and executed the ‘go to market’ strategy o Established the business plan, budgetary requirements and operating model for the Client Server Outsourcing Service Offering o Designed, described and documented the… Show more Brought in to develop, launch and provide on-going management of the Client/Server Outsourcing Serviceo Designed and documented the outsourcing value proposition; created marketing and sales collateral, internal and external communication plans; designed and executed the ‘go to market’ strategy o Established the business plan, budgetary requirements and operating model for the Client Server Outsourcing Service Offering o Designed, described and documented the services offerings, from an operational support perspective o Directed the development and establishment of a national support centre for the outsourcing service and Developed job descriptions and recruited staff for Help Desk,2nd/3rd Level and on-site support functionso Managed the transition of the clients’ employees and support functions, assisted in defining and documenting the processes and procedures Show less

Mba, Business

Education record