Geraldine Moore

Geraldine Moore Email and Phone Number

Driving Innovation and Excellence in Product Management, Strategy, and Customer Engagement. @ Caterpillar Inc.
Geraldine Moore's Location
Greater Chicago Area, United States, United States
Geraldine Moore's Contact Details
About Geraldine Moore

Accomplished problem-solving operations professional, delivering revenue results through authentic customer focus and inspired leadership. A proven track record of leveraging metrics to drive improvements, reduce cycle time, and cost containment—extensive experience in all facets of customer retention, loyalty initiatives, and customer engagement.

Geraldine Moore's Current Company Details
Caterpillar Inc.

Caterpillar Inc.

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Driving Innovation and Excellence in Product Management, Strategy, and Customer Engagement.
Website:
caterpillar.com
Geraldine Moore Work Experience Details
  • Caterpillar Inc.
    Product Owner, Digital Pricing Solutions
    Caterpillar Inc. Jul 2022 - Present
    Irving, Texas, Us
    Lead strategic pricing intelligence initiative, improving data-driven solutions to increase revenue and competitiveness. Collaborate with cross-functional teams to streamline the pricing process and deliver innovative digital tools.
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  • U.S. Cellular
    Digital Product Management
    U.S. Cellular Aug 2020 - Dec 2021
    Chicago, Illinois, Us
    Led the design and management of the customer portal, increasing engagement and retention. Directed cross-functional teams and vendor partnerships to deliver impact features and seamless user experience.
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  • U.S. Cellular
    Web Product Manager
    U.S. Cellular Apr 2015 - Aug 2020
    Chicago, Illinois, Us
    Developed customer portal engagement strategies for over 5MM+ prepaid and postpaid accounts achieving an average penetration of 67%. Designed a solution to improve portal registration conversions by 25% by leveraging Google Analytics. Led cross-functional team to develop support content for online purchasing and self-care account modifications, registration, and payment task completion by 20%.
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  • U.S. Cellular
    Rewards Manager
    U.S. Cellular Jan 2012 - Mar 2015
    Chicago, Illinois, Us
    Successfully launched new redemption options achieving 80% adoption and increased redemption rates by 15%. Identified the program’s opportunity to increase engagement. Implemented changes to the earning structure increasing profitability by 16%.
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  • Bronzeville Children'S Museum
    Marketing And Outreach Director
    Bronzeville Children'S Museum Nov 2010 - Nov 2011
    Managed marketing campaigns, and created outreach strategies to increase museum attendance and engagement. Improved repeat visits, streamlined marketing operations, and increased engagement with targeted initiatives.
  • Iri
    Director, (Shoppers' Hotline) Consumer Insights Operations
    Iri 2003 - 2010
    Chicago, Il, Us
    Led consumer research initiatives to deliver actionable insights for product and marketing strategies. Enhance decision-making and market positioning through data-driven projects, clients, and stakeholder collaboration. Delivered strong sustainable customer retention results by directing market research, customer relationship management, call center, and technology operations. Guided staff and creative agencies in product positioning, messaging, and multichannel marketing campaigns. Defined metrics, evaluated performance, and determined ROI on initiatives.
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  • Iri
    Associate Director, Product Management
    Iri Jan 1997 - Oct 2003
    Chicago, Il, Us
    Designed and launched AttitudeLink market research product establishing methodology, pricing, identifying vendor services, and managing production activities that delivered $1MM in revenue for the first six months. Managed data integrity and customized production of “Builders" insight software suite for Fortune 500 clients.
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Geraldine Moore Skills

Strategy Crm Market Research Marketing Integrated Marketing Product Management Management Multi Channel Marketing Marketing Communications Vendor Management Product Development Customer Retention Cross Functional Team Leadership Segmentation Analytics Competitive Analysis Database Marketing Analysis Customer Experience Program Management Product Marketing Recruiting Rewards Programs Sales Social Media Marketing Strategic Partnerships Loyalty Marketing Budget Management Digital Marketing Web Product Management Ecommerce Continuous Improvement Voice Of The Customer

Geraldine Moore Education Details

  • Depaul University
    Depaul University
    Integrated Marketing Communications
  • Roosevelt University
    Roosevelt University
    Marketing

Frequently Asked Questions about Geraldine Moore

What company does Geraldine Moore work for?

Geraldine Moore works for Caterpillar Inc.

What is Geraldine Moore's role at the current company?

Geraldine Moore's current role is Driving Innovation and Excellence in Product Management, Strategy, and Customer Engagement..

What is Geraldine Moore's email address?

Geraldine Moore's email address is ge****@****msn.com

What is Geraldine Moore's direct phone number?

Geraldine Moore's direct phone number is +177376*****

What schools did Geraldine Moore attend?

Geraldine Moore attended Depaul University, Roosevelt University.

What are some of Geraldine Moore's interests?

Geraldine Moore has interest in Civil Rights And Social Action, Social Services, Children, Education.

What skills is Geraldine Moore known for?

Geraldine Moore has skills like Strategy, Crm, Market Research, Marketing, Integrated Marketing, Product Management, Management, Multi Channel Marketing, Marketing Communications, Vendor Management, Product Development, Customer Retention.

Who are Geraldine Moore's colleagues?

Geraldine Moore's colleagues are Sasidhar Rayasam, Juan Fernando Ramirez, Shigeki Yoshioka, David Fellows, Gale Grant, Sandra Lucero Ortega Cruz, Sohee Kim ,eit.

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