☞SATA CommHealth Plan weekly schedule for care staff to render services to our clients on services like personal hygiene, housekeeping, elder sitting & mind stimulating activities;In charge of daily registration of services rendered into the system;Keep track of clients’ means test records;Monthly data entries into subvention system on stipulated timeline. ☞Terra SystemsAs a CSO, I attended to inbound calls from the members of the public. I had to make sure that all fine details were updated into the customer database & any follow up cases were attended to till closure. I also prepared myself daily for any developments & directions from the management so that I could better handle the callers’ needs. As the callers were from all walks of life, I had to exercise discretion & showed empathy towards the callers’ predicament & to manage their situation well to their satisfaction.As a Team Lead (from Oct 2021-Mar 2022), I managed a team of 20-30 call agents. Advised them on any issues they encountered during the calls & helped each agent to find a resolution in their case. Those cases that needed to have higher authority to handle were escalated. A follow up was done to those escalated cases as soon as a resolution was given. ☞IBMA responsible & reliable Executive Assistant with 13 years of experience in IBM, I supported C-suite Executives across various business units (finance, banking, supply chain, global research lab) in their daily operations, be it local, regional or worldwide). Results oriented & tactful, I adapted well to diverse personalities & hierarchical levels. During my tenure at IBM, I received consistently positive reviews from my executives. My job scope was as follows:• Managed complex calendaring of 6-7 time zones setting seamlessly.• Diligently worked out detailed travel plan, multi currencies travel claims & reconciled monthly expenses with corporate card bill statement. • Demonstrated effective negotiation skills that saved the company several thousand dollars in travel expenses & settled an overdue account for a vendor. • Meticulously & effectively managed & coordinated corporate events, handling end to end logistics for customer meetings, coordinated novel team building activities & a training conference by global financial experts. Ensured that the budget, comfort of the participants & goals of the organisation were met.• Excellent interpersonal skills, showed empathy, problem-solving skills & diplomatic management of relationships, resulting in positive feedback & appreciation by managers, clients & co-workers.
Listed skills include Powerpoint, Administration, Microsoft Office, Excel, and 13 others.