Responsible for daily IT support in offices around Australia pertaining to MS Office, network troubleshooting, peripherals, mobile devices and telephony. Administered and managed Windows servers, network switches and collaboration servers.• Install and maintain Windows and desktop software, service packs, patches, and anti-virus updates.• Perform diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions and maintained equipment inventory lists, assets, and licenses.• Help Desk Support through Active Directory including creating new accounts, resetting passwords, and troubleshooting shared folders permissions issues.• Respond to clients’ emails and provided end user support remotely (via TeamViewer) as well as over the phone requests.• Deploy (DELL) laptops for consultants as needed.• Perform network documentation and maintenance on servers, workstations and printers.• Run regular checks, tests, and tracking procedures to prevent or identify problems before they occur.• Configure Cisco IP desk and software phones for end users.

Responsible for phone and email support to clients regarding online order enquiries, website updates and hardware issues.• Ensured smooth flow of transactions generated by client’s websites.• Utilized Content Management System to make changes to client’s websites as requested or as necessary.• Configured desktop computers with proprietary software for deployment to client’s site. • On-call support for after business hours concerns.• Monitored server performance and health.