Gerald Kean

Gerald Kean Email and Phone Number

Director, Services Leader at Salesforce @ Salesforce
San Francisco, CA
Gerald Kean's Location
North Andover, Massachusetts, United States, United States
Gerald Kean's Contact Details
About Gerald Kean

• Strategic thinker with proven ability to work across business and technology management with a consistent track record of delivering value to the firm to support growth and financial objectives.• Resourceful and flexible leader with excellent problem solving and organizational skills. Accomplished in guiding cross-functional teams in the design, implementation, and integration of global solutions to meet business demands.• Process-oriented, with the ability to create and streamline operations, resulting in significant cost savings, improved efficiency, and enhanced customer satisfaction. Proven ability to understand business challenges, articulate a vision, evaluate risks, and strategize profitable execution.Business Process Engineering ~ Global Team Development, Training & LeadershipStrategic Business Planning ~ C-Level Collaboration ~ Process Improvement ~ Program ManagementGlobal Deployments ~ Salesforce.com ~ Workday~ Information Management ~ Business Intelligence

Gerald Kean's Current Company Details
Salesforce

Salesforce

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Director, Services Leader at Salesforce
San Francisco, CA
Website:
salesforce.com
Employees:
1
Gerald Kean Work Experience Details
  • Salesforce
    Director, Services Leader - Public Sector
    Salesforce Jul 2018 - Present
    San Francisco, California, Us
  • Eze Software Group
    Director Of Information Systems
    Eze Software Group Mar 2014 - Apr 2018
    Windsor, Connecticut, Us
    As Director of Information Systems, I was responsible for the overall strategic direction of internal business applications throughout Eze Software . This included defining related architecture, strategies and processes across the organization, while working closely with all Eze Software teams to gain a deep understanding of each team’s key application needs and related workflows.I partnered with executive management and functional leads in Service, Sales, Marketing, Finance, HR, and G&A to define, refine, and execute on the strategic vision for the company’s information systems and ensure they were aligned with business objectives to grow revenue, deliver the highest client service levels and drive operating efficiencies; executing and delivering against quality and budget targets and schedule deadlines.In this role, I managed 3 cross-functional teams responsible for the full life-cycle of systems and information management, including relationships with vendors and implementation partners. We worked collaboratively with teams across the organization to synthesize internal business requirements into cutting edge solutions, while retaining responsibility to define, document and train users on critical internal information systems and related business processes.Key Projects:Implemented Workday & Cornerstone - Core HCM, US Payroll, Benefits, Recruiting, Onboarding, Time Tracking, Absence Mgt, Advanced Comp, PerformanceImplemented Salesforce.com (SFDC) - Service Cloud, Service Console, Communities, Chatter, Knowledge, Pardot, Wave, Lightning, CPQ, Engage, Wave / Einstein Analytics, Cloud Coach, Xactly
  • Jpmorgan Asset Management
    Executive Director
    Jpmorgan Asset Management Apr 2002 - Feb 2014
    New York, Ny, Us
    I was the Global Head of CRM and MIS / Business Intelligence, supporting the Institutional and Retirement businesses within JPMorgan Asset Management. My teams were primarily located in New York, London and Mumbai and were responsible supporting the full life-cycle of client engagement. We covered everything from day to day support and training for 1,300 global users to managing large, cross-business projects. The MIS / BI Team provided reporting and analysis to support the decision-making of senior management.I was also the Head of Client & Consultant Reporting, providing product & account performance info internally (Marketing, Sales, Service, Product Teams) and externally (Clients, Consultants, Custodians, Prospective Clients). I managed 30 analysts in Mumbai, India that support to our Global Institutional Sales Teams as well as provided data through various processes: automated, standard reports; manual, custom reports; database population (both internal & external); ad hoc requests.
  • Accenture
    Consultant
    Accenture 1999 - 2001
    Dublin 2, Ie
    I worked for 2 years as a consultant at Accenture with client line management to develop business requirements for delivery of business solutions to process-related problems. Solutions included process redesign and implementation of technology-based solutions (e.g. databases), to reduced process cycle-time and complexity, as well as increased usefulness and validity of results.
  • Silverstream Software
    It Manager
    Silverstream Software Jun 1997 - Jul 1999
    Us
    I helped manage the IT department including hardware and software installation and support as well as supporting the Sales and Service Departments.

Gerald Kean Skills

Crm Management Business Intelligence Business Process Improvement Project Management Salesforce.com Agile Methodologies Process Improvement Business Analysis Sharepoint Vendor Management Customer Relationship Management Client Reporting Business Process Mis Reporting Team Building Data Quality Personnel Development Information Management Erp Six Sigma Databases Analytics Enterprise Resource Planning Six Sigma Greenbelt Business Objects Process Modeling Microsoft Dynamics Microsoft Dynamics Erp Workday

Gerald Kean Education Details

  • Rpi Lally School Of Management
    Rpi Lally School Of Management
    Management Information Systems
  • Rensselaer Polytechnic Institute
    Rensselaer Polytechnic Institute
    Management Information Systems
  • Governor Dummer Academy (Gda)
    Governor Dummer Academy (Gda)
  • The Governor'S Academy
    The Governor'S Academy

Frequently Asked Questions about Gerald Kean

What company does Gerald Kean work for?

Gerald Kean works for Salesforce

What is Gerald Kean's role at the current company?

Gerald Kean's current role is Director, Services Leader at Salesforce.

What is Gerald Kean's email address?

Gerald Kean's email address is ge****@****gan.com

What is Gerald Kean's direct phone number?

Gerald Kean's direct phone number is +161731*****

What schools did Gerald Kean attend?

Gerald Kean attended Rpi Lally School Of Management, Rensselaer Polytechnic Institute, Governor Dummer Academy (Gda), The Governor's Academy.

What skills is Gerald Kean known for?

Gerald Kean has skills like Crm, Management, Business Intelligence, Business Process Improvement, Project Management, Salesforce.com, Agile Methodologies, Process Improvement, Business Analysis, Sharepoint, Vendor Management, Customer Relationship Management.

Who are Gerald Kean's colleagues?

Gerald Kean's colleagues are Bob Hartung, Jay Hedges, Hongkyu Lee, 홍대영, Fh Cv, Sandipto Dutta, Sarah Corkery.

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