Gerald Lewis Email and Phone Number
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I am a Large Enterprise Sales Account Manager 4 at Dell Technologies, where I have been delivering exceptional results and customer satisfaction for over six years. I have increased B2B online revenue transactions by 18.7% year over year in CY2023 and achieved over 100% sales performance in both halves of FY24. I am also a Dell Culture, Diversity and Inclusion Ambassador, certified to promote Dell's CD&I program initiatives.With more than 15 years of experience in consultative sales, customer support operations, and account management, I am a trusted business advisor and a proven team leader. I have participated in the successful launch of two start-up business operations and won multiple awards and honors for my sales performance and social impact. My specialties include strategic sales account planning, master lease negotiation, business development, and client services. My mission is to support my customers with their successful technology transformation.
Dell Technologies
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Sales Account Manager 4Dell Technologies Mar 2021 - PresentRound Rock, Texas, Us• Achieved 153% Large Enterprise Sales Performance attainment year to date in 2HFY24• CY2023 Q3 FY24 North America Large Enterprise West Top Online Seller• Increased B2B Online Revenue Transactions (eRev %) 18.7% Y/Y CY2023• Dell Aspiring Sales Leader Program CY2022• 94% Large Enterprise Sales Performance attained 2HFY23• 131% Large Enterprise Sales Performance attained 1HFY22• Inside Sales Excellence Academy Mentor• Experienced with MEDDPICC methodology; Salesforce CRM hygiene and collaboration with indirect Channel Teams.• Responsible for ownership of the Global Price Book for US based customers with multiple buying centers which require special pricing consistency and unique client product standards.• Completed Diversity and Inclusion Ambassador certification to co-facilitate Dell Be The Change Leader (BTC) virtual training sessions.
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Sales Account Manager 3Dell Technologies Jul 2018 - Mar 2021Round Rock, Texas, Us• 2HFY21 Large Enterprise Sales Representative of the Half Pacific Northwest Team Watts• 127% Large Enterprise Sales Performance attained 2HFY21• 1HFY21 North America Large Enterprise-West Inside Sales Representative of the Half• 199% Large Enterprise Sales Performance attained 1HFY21• 126% Large Enterprise Sales Performance attained 2HFY20• 93% Large Enterprise Sales Performance attained 1HFY20• 230% Large Enterprise Sales Performance attained 2HFY19• Be The Change Lead | North America RegionTrusted business advisor in the NA Large Enterprise-West Inside Sales org. Develop and implement strategic sales account plans to meet/exceed account retention and growth expectations. Fanatical dedication to support my customers with their successful technology transformation.
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Prime AssociateAmazon Oct 2017 - Oct 2018Seattle, Wa, Us -
Operations ManagerTelus International Jan 2017 - Jan 2018Vancouver, British Columbia, Ca• Managed 150+ BPO Contact Center Technical Support team members for a Fortune 100 client, ensuring high CSAT levels of customer service and problem-solving.• Oversaw an average annual client invoice billing of $12M, ensuring accuracy and timeliness.• Collaborated with operations and support teams to anticipate client needs and meet Service Level Agreements. -
Program ManagerHarte Hanks May 2013 - Jan 2017Chelmsford, Ma, Us• Directed day-to-day BPO activities of a Fortune 100 customer account, exceeding client expectations and maintaining profitability.• Conducted Action Planning Calls and hosted Quarterly Business Reviews to ensure client satisfaction and drive account growth.• Prepared monthly billing reports, maintained financial accuracy, and supervised client interaction and deliverables. -
Customer Experience SupervisorHarte Hanks Apr 2010 - May 2013Chelmsford, Ma, UsSupervised, motivated, hired, monitored and coached assigned account teams of inbound/outbound/chat/special projects team leads and representatives in a fast paced technical support operation. Implemented process improvement ideas which helped team members meet/exceed C-SAT expectations. In addition, evaluated individual/team productivity and quality results, delivered performance management, analyzed daily/weekly/monthly and annual reports, provided coaching to mentor and develop peers along with direct reports as well.
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Provider Customer Service SupervisorBoon-Chapman Jun 2009 - Jan 2010Austin, Texas, UsIn my role as Provider Customer Service Supervisor at Boon-Chapman, I led a team of 15+ representatives to improve service levels by 30%. I served as the escalation point for resolving claims processing issues and implemented workforce management techniques to ensure staffing compliance goals were met. -
Contact Center SupervisorEducation Finance Partners Jan 2007 - Aug 2008San Francisco, Ca, UsManaged the daily performance of 15+ team members in a fast-paced document processing/inbound/outbound contact center sales operation. Facilitated customer service escalation action items as needed. Acquired planning and implementation business acumen skills in the successful launch of this startup business operation. Demonstrated teamwork and the ability to integrate with other operational teams and personnel to resolve issues and implement process improvements. Monitored individual employee attendance; corrective action, productivity and quality assurance. Conducted weekly team meetings. Delivered 1:1 coaching sessions with individual employees to meet/exceed quantity, quality and performance incentive goals. Scheduled interviews and made new hire decisions. -
Account ManagerDell 1997 - 2007Round Rock, Texas, UsGenerated revenue from new lease agreements and renewals in a fast-paced consultative sales environment. Utilized strong project management skills to facilitate deliverables from key contributors in Credit, Special Pricing, Legal and Operations Support during Master Lease Agreement RFP negotiations and implementations. Closed the 1st Public (K-12, High Ed, SLG) Transaction Group lease and served as the Sales Team Leader for 2 years. Conducted C-level account set-up meetings for Master Lease Agreement customers. Mentored and coached new Inside Sales Representatives. MAJOR ACHIEVEMENTS1st President’s Club (154% quota attainment)Multiple Inside Sales Representative of the Quarter awardsCustomer Experience Bronze awards
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Sales Coach / RepresentativeDell 1997 - 2007Round Rock, Texas, UsNegotiated, marketed and sold the company’s products via the telephone; email and internet. Leveraged financial service solution products as an effective sales growth technique to Dell Sales in team meetings and individual presentations. Hosted C-level Executive Briefing Conferences to develop/retain key large accounts within my assigned territory. Achieved multiple Sales Representative of the Quarter awards. Participated in the successful startup launch of Dell Financial Services.
Gerald Lewis Skills
Gerald Lewis Education Details
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The University Of Texas At AustinEconomics
Frequently Asked Questions about Gerald Lewis
What company does Gerald Lewis work for?
Gerald Lewis works for Dell Technologies
What is Gerald Lewis's role at the current company?
Gerald Lewis's current role is Large Enterprise Sales Account Manager 4 @ Dell Technologies | Aspiring Sales Leader, Diversity Ambassador.
What is Gerald Lewis's email address?
Gerald Lewis's email address is ge****@****nks.com
What is Gerald Lewis's direct phone number?
Gerald Lewis's direct phone number is +151238*****
What schools did Gerald Lewis attend?
Gerald Lewis attended The University Of Texas At Austin.
What are some of Gerald Lewis's interests?
Gerald Lewis has interest in New Technologies, Connecting The Dots, Sports, In Particular, Golf, College Basketball And Football.
What skills is Gerald Lewis known for?
Gerald Lewis has skills like Customer Service, Business Development, B2b, Call Center, Process Improvement, Salesforce.com, Customer Experience, Account Management, Sales, Team Building, Workforce Management, Project Management.
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