I'm currently a final-year undergraduate at Singapore Management University (SMU), pursuing a Bachelor of Science in Information Systems with a Double Major in Business Analytics and Digital Business. My academic journey has been supplemented by a Diploma in Multimedia and Infocomm Technology from Nanyang Polytechnic, where I specialized in IT Services Management (ITSM).This educational blend has equipped me with a diverse skill set that spans IT infrastructure, service delivery, software development, multimedia skills, and business management. These foundational competencies, combined with my passion for leveraging technology for impactful decision-making, form the bedrock of my professional aspirations.My practical experiences have further enriched my understanding of how technology intersects with business processes. As a Cloud Infrastructure Intern at Workforce Singapore, I addressed non-compliant AWS cloud configurations, gaining hands-on experience in cloud technologies. Subsequently, as an IT Executive at MyRepublic, I managed IT systems, assets, cyber security, and network operations. These roles not only sharpened my technical acumen but also provided insights into the operational challenges businesses face.In addition to my technical background, I've spent nearly five years, as a Senior Sales Advisor with H&M, where I honed my customer service, visual merchandising, and retail management skills. This experience has given me a nuanced understanding of consumer behavior and market dynamics within the retail sector, particularly in the fast fashion industry.Looking ahead, I am actively seeking opportunities to apply my academic knowledge, technical skills, and retail experience in roles that bridge the gap between technology and business. Whether it's in Project Management, Software Development, E-Commerce, Digital Marketing, or Retail Management, I am eager to contribute to organizations striving for innovation and growth.My passion lies in leveraging technology and data-driven insights to drive meaningful business decisions, particularly within the dynamic landscape of retail management. I am excited about the prospect of joining a forward-thinking team where I can make tangible contributions and continue to fuel my personal and professional growth.
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Senior Retail AssociateUniqloSingapore
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Senior Sales AdvisorH&M Dec 2023 - Nov 2024Nex, Serangoon, SingaporeI am a Senior Sales Advisor (Part-Time) at H&M Nex Outlet for my second tenure, where I excel in providing exceptional customer service and ensuring a welcoming shopping environment.My accomplishments:- Recognised as a participant in the H&M Incentive Programme (HIP): In mid-2024, I was notified that I was eligible for the HIP, which rewards employees for their long-term service at their five-year milestone and more. This recognition acknowledges my contributions to the company, across the different outlets, over the past few years.My primary responsibilities include:- Offering exemplary customer service, addressing inquiries, and fostering a positive shopping experience.- Providing customer buying suggestions based on my deep product knowledge of all departments and concepts.- Conducting cashiering duties to handle payments, returns, and exchanges.- Actively promoting our H&M membership and textile recycling program to drive daily sales and sustainability efforts.- Overseeing back-of-house operations, including unpacking deliveries, setting up the store, tidying the stock room, and refillment of products.- Collaborating with Sales Advisors to maintain tidiness of all departments (Ladies, Divided, Men, Kids, and Accessories departments)- Managing the fitting rooms to ensure cleanliness and sorting of garments by department and concept. - Supporting Visual Merchandising efforts by assisting with product displays and improving garment presentations, to enhance the overall shopping experience, adhering to visual standards.- Guiding the new part-time Sales Advisors on the daily operational tasks, imparting product knowledge, and assisting them when needed.- Implementing company best practices for tasks. -
Food Delivery RiderFoodpanda Apr 2023 - Nov 2024SingaporeI am currently a freelance food delivery rider (walker). This is a side hustle of mine apart from my studies and work. -
Computing Intern (Cloud Infrastructure)Workforce Singapore May 2023 - Jul 2023SingaporeI have served as a Computing Intern (Cloud Infrastructure) within the Digital Tech Division at Workforce Singapore (an agency under the Ministry of Manpower). I have accomplished the following:- Conducted comprehensive reviews to rectify non-compliant cloud configurations- Researched and presented effective solutions for various AWS-related challenges- Facilitated timely issue resolution by keeping my fellow cloud infra team and other Project Managers informed of progress- Developed a streamlined cloud monitoring workflow utilizing Microsoft Excel as the base prototype- Demonstrated commitment to professional growth through proactive research and participation in AWS workshops -
Senior Sales AdvisorH&M Aug 2022 - Apr 2023Nex, Serangoon, SingaporeDuring my initial tenure as a Senior Sales Advisor (Part-Time) at H&M Nex Outlet, I played a pivotal role in delivering outstanding customer service and optimizing store operations. Key accomplishments and responsibilities include:- Providing exemplary customer service by warmly greeting and assisting customers, ensuring a positive shopping experience.- Implementing company best practices to maintain a clean and organized sales floor and efficiently manage fitting rooms.- Handling cashiering duties and actively promoting our membership program to drive sales.- Managing back-of-house tasks, including unpacking deliveries, setting up the store for opening, and preparing for the next day's operations.- Collaborating with fellow Sales Advisors to maintain departmental tidiness, manage queues, and assist during peak hours.- Training multiple new part-time Sales Advisors on operational procedures and product knowledge.- Supporting Visual Merchandising efforts to enhance product presentation and meet daily targets.- Maintaining a ZERO MC rate, demonstrating dedication and reliability in my role.- Fostering a cohesive team environment by working with individuals from diverse backgrounds.I had to leave the company due to my summer internship with Workforce Singapore in mid-2023.
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National Serviceman (Nsf) - Armoured Infantry TrooperSingapore Armed Forces (Saf) May 2022 - Jul 2022Continued my National Service duration of 12 weeks during the summer vocation, due to the disruption for my year 1 of undergraduate studies. -
Senior Sales AdvisorH&M Sep 2021 - Apr 2022Orchard Building, Somerset, SingaporeI was a Senior Sales Advisor (Part-Time) at H&M Singapore Flagship Store (Orchard Building, Somerset). My primary role and achievements are as follows: - Working closely with fellow Sales Advisors, Visual Merchandisers and Managers, in the Ladies department and H&M Home department, to keep it in operation- Provide excellent customer service by greeting customers, attending to their inquiries, and ensuring they feel welcomed in the store- Incorporated the company's best practices in daily duties, including maintaining and tidying the sales floor, managing fitting rooms, cashiering, and manning the Safe-Entry at the store entrance as per government COVID measures from 2020-2022, all crucial in maximizing the store's daily sales- Tasked with back-of-house duties: unpacked deliveries and set up the store before opening during morning shifts and received daily deliveries, setting up the unpacking table and kits for the next day during night shifts- Committed to my role and this is shown through my zero MC rate- Supported other departments (Divided / Beauty / Men / Kids) within the store, and worked alongside other Sales Advisors of respective departments- Assisted with Visual Merchandising tasks, working closely with the Visual Merchandisers and Managers to display new products, change garment presentations, and update price signs- Constant communication was vital in the line of work to keep everyone updated on the latest campaign, and everyone plays a part in the store's operation, regardless of their different roles and responsibilities- Setting an example for all the stores in Singapore through our best practices, visual merchandising, and excellent customer service.I had to leave the company due to the resumption of my National Service commitment in mid-2022.
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National Serviceman (Nsf) - Armoured Infantry TrooperSingapore Armed Forces (Saf) Oct 2019 - Aug 2021SingaporeNational Service
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Senior Sales AdvisorH&M Jun 2018 - Sep 2019Waterway Point, Punggol, SingaporeI was a Senior Sales Advisor (Part-Time) at the former H&M Waterway Point outlet.My accomplishments:- Received "Attendance Award 2018 - Part-timer" for Waterway Point store in 2018 as a recognition for my zero MC rate, and my commitment to the jobMy role and responsibilities:- Provide excellent customer service by attending to customer inquiries and ensuring they feel welcomed in the store- Daily duties included maintaining and tidying of sales floor, managing the fitting rooms, and cashiering- Responsible for back-of-house duties, which included unpacking deliveries, setting up the store, and preparing the unpacking table and kits for the next day- Participated in Season Sales Setup by working closely with the Store Management Team and fellow Sales Advisors to prepare, set up, and secure the sales campaign- Participated in Stock Taking, assisting Managers in securing inventory checks by rearranging and tidying the stock room- Assisted with Visual Merchandising (VM) tasks, including displaying new allocation products, changing garment presentations, and printing and changing price signs- Entrusted to train a few part-time Sales Advisors on the job- Supported in the former Tampines Mall outlet for a few days- Demonstrated a strong sense of teamwork through interacting with team members, regardless of position, which aligns with the company value "We are one team"I had to leave the company due to the start of my National Service in Oct 2019.
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Sales AdvisorH&M Apr 2017 - Jun 2018Waterway Point, Punggol, SingaporeI was a Sales Advisor (Part-Time) at the former H&M Waterway Point outlet and my primary role and achievements includes:- Provide excellent customer service by attending to customer inquiries and ensuring they feel welcomed in the store- Daily duties included maintaining and tidying of sales floor, managing the fitting rooms, and cashiering- Responsible for back-of-house duties, which included unpacking deliveries, setting up the store, and preparing the unpacking table and kits for the next day- Assisted with Visual Merchandising (VM) tasks, including changing garment presentations- Supported in the former ION Orchard outlet on their H&M Beauty Department (cosmetics) launch for a few days - Demonstrated strong sense of teamwork though interacting with team members, regardless of position, which aligns with the company value "We are one team"
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It Executive InternMyrepublic Sep 2018 - Feb 2019Toa Payoh, SingaporeI was an IT Executive Intern at MyRepublic in Singapore. Being part of the IT team, I was tasked to provide IT support and oversee the company's IT assets, IT systems, cyber security, and the office wireless network. My responsibilities are as follows:- Carried out IT helpdesk operations, providing immediate IT support to all staff in our local office, and virtual support to offshore offices.- Responsible for IT asset purchasing procurement and liaising with relevant companies on procurement and repairs.- Made Administrator for G-suite, Windows ADDS, and BSS/OSS platforms, responsible for account management.- Perform daily checks on incoming malicious or spam emails and ensure ISO27001 alignment with Security Engineer. This includes using the ReaQta application to monitor network security.- Managed the WiFi network in the office and offshore offices through the Cisco Meraki platform.- Attended the CMNO (Certified Meraki Network Operator) course and have been awarded the CMNO certificate.- Created new system documentation and updated existing ones, and provided IT walkthroughs to new staff. -
Temporary StaffH&M Nov 2015 - Jan 2016Vivocity, Harbourfront, SingaporeI was a Temporary Staff in the VivoCity outlet, and my tasks were mainly (1) Maintaining and Tidying of Sales Floor and (2) Managing the Fitting Rooms.I was also tasked with Back-of-house (BOH) duties for, (1) Morning Shifts, I unpacked deliveries and set up the store before opening, and (2) Night Shifts, I received daily deliveries and set up the unpacking table and kits for the next day. In conclusion, through the short stay of 2 months with the store, I have learned about the challenges in the retail business and how the team overcomes the daily challenges.
Gerald Lim Education Details
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Information Systems -
Multimedia And Infocomm Technology (School Of Engineering) -
Serangoon Secondary SchoolGce ‘O’ And ‘N(A)’ Levels
Frequently Asked Questions about Gerald Lim
What company does Gerald Lim work for?
Gerald Lim works for Uniqlo
What is Gerald Lim's role at the current company?
Gerald Lim's current role is Senior Retail Associate.
What schools did Gerald Lim attend?
Gerald Lim attended Singapore Management University, Nanyang Polytechnic, Serangoon Secondary School.
Who are Gerald Lim's colleagues?
Gerald Lim's colleagues are Tony Delgado, Irvin Ayala, Joshua A., Jessica Casenas, Minjoo Jeong, 梁力今, Kolawole Sanyaolu.
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