Gerald Linn Email and Phone Number

Strategic market research and competitive analysis in identifying growth opportunities and enhancing the company's product offering to all its customer segments within the payment services industry.Key performance indicators (KPIs) developed and applied in an effort to identify the trends, performance insights, and produce actionable business intelligence (BI).Comprehensive monthly financial reporting, attaching financial performance to strategic business objectives in order to facilitate adaptive strategies to mitigate market and financial risks.

• Project oversight of AI neural network solution to predetermine IT stack failures• Modeling for new business service line including revenues, costs, cyclical patterns, and risk • Development of a comprehensive business plan for an undefined product offering• Management of an elite development team to create a fully operational prototype• Development of a 5 year forecast and ROI projections with tolerances• Construction and prioritization of detailed product use cases for Fortune 500 clients

• Coordination and management of vendors for development deliveries and use case validation • Leadership of QA team for Small Business and Canadian corporate website• Development and prioritization of use case scenarios for corporate travel features• White and black box QA and test automation development for Expedia corporate• Leadership of product launch teams for the Corporate and Retail sites• Solved competitive market issue. Performed a 3 month study across the sales, marketing, and development to capture the root cause of decreasing sales. Determined that marketing timing in combination with feature discoverability drove competitors to develop and quickly implement minimalist solutions. Presented study to the executive leadership, sales, marketing and product development teams. Results drove changes in UI design, marketing and sales training processes. • Reduced product release outage window. Redesigned release plans and automation scripting for the corporate site. Effort lowered the outage window from 2 hours to 15 minutes.

• Development and execution of testing strategy, test plans, and the testing of OEM products • Coordination of Microsoft Japan and Microsoft Ireland QA teams on test plan development, dependencies and localization efforts • Cut annual support costs by $228K through the creation and leadership of a targeted development and customer service team. The team resolved 8 of the top 10 issues and significantly reduced customer service call volume. • Improved relations with Dell, HP, and Toshiba by developing and implementing a production level batch solution. Used OEM production knowledge and interviews with OEM engineers to create content reducing automation which decreased OEM production time by over 10 minutes. Received letter of commendation from Dell.