Gerald Medina Email & Phone Number

United States

As a Client Account Manager I cultivate strong client relationships and drive account success managing client needs, delivering tailored solutions, and collaborating with internal teams to exceed expectations.• Develop and execute data-driven marketing strategies across digital channels.• Build and maintain trusted client partnerships.• Ensure seamless service delivery and account satisfaction.• Lead projects to meet client goals and timelines.• Address and resolve client concerns proactively.• Stay updated on industry trends to maintain a competitive edge.

As PARCS Deal Desk Team Lead I play a pivotal role in supervising and guiding the activities of the PARCS Deal Desk team. I'm responsible for ensuring that the team operates cohesively and efficiently to achieve the outlined objectives. This includes closely collaborating with various departments to gain insights into facilitating the creation of tailored solutions and maintaining effective communication within the team. Additionally, I contribute to the team's positive and sustainable outcomes, revenue generation, and effective deal structuring. I also provide guidance in analyzing facilities, access points, and potential opportunities to optimize both historical and ongoing negotiations, leading to a comprehensive understanding of sales performance. My leadership and strategic oversight contribute to the overall success of the PARCS Deal Desk team and its impact on the organization's goals.

The PARCS Deal Desk is a dedicated team of skilled sales and business development professionals who collaborate closely with various departments across the organization to gain a deep understanding of our clients' parking requirements. We specialize in creating tailored solutions that meet their specific needs while ensuring seamless installation and integration of our PARCS systems.Our team relies on effective daily communication to deliver exemplary assistance, consistently achieving positive and sustainable outcomes that drive revenue generation. By structuring facilities, access points, and identifying potential opportunities, we provide a comprehensive framework for both past successful deals and ongoing negotiations. This approach enables us to have a clear and complete overview of the performance of our sales operations.

Dominican Republic

As a Backoffice Customer Service Representative in the Exchanges and Refunds department, I played a pivotal role in ensuring customer satisfaction and managing the resolution of issues related to defective items.In this position, my primary responsibility was to provide exceptional customer service and follow-up support to customers who required exchanges or refunds. I worked closely with our valued customers, addressing their concerns and processing exchanges for defective home appliances and electronics. With a strong focus on efficiency and effectiveness, I ensured that customers received prompt and accurate solutions to their issues.Moreover, I utilized my expertise in handling refunds based on bills and warranty policies. By thoroughly reviewing customers' claims and verifying eligibility, I facilitated the refund process for defective products, ensuring fair resolutions that align with our company's policies and customer satisfaction.Working in the backoffice, I meticulously documented customer interactions, ensuring accurate and comprehensive records for future reference. This attention to detail allowed for efficient tracking of exchanges and refunds, as well as the identification of patterns or trends that could contribute to process improvements.As a dedicated member of the team, I thrived in a fast-paced environment and excelled in managing multiple customer inquiries simultaneously. With exceptional problem-solving skills and a strong commitment to customer service, I consistently provided resolutions that exceeded expectations.

Dominican Republic

As a Reservations Sales Specialist for IHG (Intercontinental Hotels Group), I had the opportunity to work for one of the largest hotel chains in the world, specializing in sales and customer service within the hospitality industry.In this role, I was responsible for handling bookings for guests across the United States and Canada. I ensured a seamless and enjoyable experience for our guests by providing top-tier customer service and assisting them in making informed decisions about their stay. As the initial point of contact, I took pride in maintaining high expectations and promoting the sale of quality stays at our premises.One of the key aspects of my role was upselling. I actively identified opportunities to enhance our guests' experiences by recommending additional services and amenities, thereby maximizing revenue for the hotel. By successfully implementing upselling strategies, I not only increased sales but also ensured that our guests received a truly memorable stay.Throughout my tenure, I honed my communication and interpersonal skills, effectively engaging with guests and colleagues alike. My ability to work in a fast-paced environment and manage multiple reservations simultaneously allowed me to deliver exceptional service with attention to detail.