Experienced in Non-Violent Communication (NVC)Experienced in Authentic WorldTrain the Trainer

Peer-to-Peer is a class taught by leaders trained to deliver course material for supports to individuals who have either been diagnosed or know someone who has been diagnosed with a mental health challenge.

Review disputes for chargeback rights both Visa and MC; Customer service via phone (inbound & outbound) and email; Work within a Team environment

Coordinating assignments for providers and contractors; Handling call-offs, cancellations and no-shows in a fast paced call center environment

Obtain information from customers regarding claims and accidents on some lines (Commercial Auto, Workers' Compensation, Liability, Property, Integrated Disability Management, Short-Term Disability, etc.) through a primary intake method (telephone reports, fax and other sources). •Provide direct guidance and assistance to customers regarding processing procedures and explain how their inquiries will be answered if additional information is requested. •Provide contacts for temporary resources such as PPO guidance and vehicle inspection appointment. •Schedule appointments for claimant.•Monitor customer inquiries and/or problems, and alert management to potential problems.•Refer bodily injury and serious property damage cases to appropriate unit person.•Transmit reports and messages to branch offices and to state agency as required.•Liaison between management and customer for routine information and reports requested. Prepare reports and/or structures for management from customer information.•Maintain logs, records and reports as required to ensure accurate information and reporting capabilities for customers. •Update information on automated system.•Schedule appointments for claimants and policyholders.

*Chargeback Analyst 1st & 2nd cycle• Detail oriented analysis and application of Visa and MasterCard guidelines in reviewing merchant presentments and customer responses for dispute rights while mitigating loss and ensuring regulatory compliance. • Balance of customer service and communications specialist when sharing the necessary ‘next steps’ to the customer regarding regulatory compliance and transaction policy, e.g. using ‘soft skills’, reflective and empathetic listening. • Place the appropriate importance on customer experience through actively anticipating customer needs and expectations to create the optimal customer experience in an ‘inbound/outbound’ call center, e.g. managing call measurements such as ‘Handle Time’. • I am skilled at using multiple applications simultaneously. • I am capable of working with all degrees of environments (needing little or no oversight) and responding to coaching.

Inbound Retail Calls: • Balance of customer service and communications specialist when sharing the necessary ‘next steps’ to the customer regarding regulatory compliance and transaction policy, e.g. using ‘soft skills’, reflective and empathetic listening. • Place the appropriate importance on customer experience through actively anticipating customer needs and expectations to create the optimal customer experience in an ‘inbound/outbound’ call center, e.g. managing call measurements such as ‘Handle Time’. • I am skilled at using multiple applications simultaneously. • I am capable of working with all degrees of environments (needing little or no oversight) and responding to coaching.

Managed ticket sales and the cash box/accounting for the event

Contacted businesses for potential sponsorship for the Portland Healing Arts Fair. Provided customer service for the client and for the patrons of the Portland Healing Arts Fair.

Consultant; Trainer; Provider

TriMet Security, BofA Security, City of Portland Parks Patrol, Infrastructure Security, Loss Prevention, Personal Security, Event Security, Port Security, Protest SecurityNon-adversarial customer service oriented interactions with people of all ages using C.A.R.E.Daily communications of objectives and goalsResponsibility for company assetsProblem resolution techniques Effective communication(s) via daily written reports, emails, and phone/radio. Ability to work under both high degrees of supervision and with minimal supervision while maintaining the Chain-of-Command. Respond to service calls with an On-Time mind set. Completed daily reports via the use of Microsoft Word, Excel, and hand written reports. Ability to multi task and maintain physical, mental and emotional presence at all times. Maintain high degree of confidentiality.High degree of flexibility in working in ever changing environments and conditions.

Patrol and Alarm Response; Shift LeadNon-adversarial customer service oriented interactions with people of all ages using C.A.R.E.Daily communications of objectives and goalsResponsibility for company assetsProblem resolution techniques Effective communication(s) via daily written reports, emails, and phone/radio. Ability to work under both high degrees of supervision and with minimal supervision while maintaining the Chain-of-Command. Respond to service calls with an On-Time mind set. Completed daily reports via the use of Microsoft Word, Excel, and hand written reports. Ability to multi task and maintain physical, mental and emotional presence at all times. Maintain high degree of confidentiality.High degree of flexibility in working in ever changing environments and conditions.

I processed daily Lock Box, ACH and wire funds to our Accounts Receivable using PACE and OMNI Plus, and managed the ledgers and manual entries to Lawson.

* Researching and maintaining rate/slot information for moneys allocated for transportation, vocational and residential services.* Enrolling and scheduling clients with transportation providers.* Scheduling/coordinating of meetings and interviews with providers.