Lalo Nunez Email & Phone Number

Part of the CBT Nuggets team creating training.

Tampa/St. Petersburg, Florida Area

Responsibilities include:* Designed, implement, support and troubleshoot Cisco Unified Communications solutions including call processing, scripting, voice gateways & LAN/WAN infrastructure* Administer Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express* Support third party appliances and servers connected to the VoIP infrastructure (paging, faxing, call recording, etc)* Collaborate with various teams to provide end to end support for requests, incidents, and projects* Assess overall performance and availability of VoIP infrastructure* Assess organization's current and future network needs related to business requirements* Proactively propose new solutions to drive cost reductions / savings in infrastructure spending* Provide Engineering level documentation (Microsoft Word, Excel, Visio, etc.)

Tampa/St. Petersburg, Florida Area

Responsibilities include:* Implementation, design, testing, analysis, administration, configuration and troubleshooting of VoIP infrastructure* Monitor and support VoIP infrastructure including voice gateways, endpoints, Cisco Unified Communication servers, virtual machines and Call Centers* Monitor and troubleshoot PSTN circuits including PRIs and SIP trunks* Administer Cisco Call Manager, Cisco Unity Connection, Cisco Unified Contact Center Express, Cisco Emergency Responder* Support Cisco Unified Computing System (Cisco UCS) infrastructure* Support third party appliances and servers connected to the VoIP infrastructure (paging, call recording, etc)* Collaborate with various teams to provide end to end support for incidents* Review problems, incident and requests to assist business units with infrastructure changes* Assess overall performance and availability of VoIP infrastructure* Assess organization's current and future network needs related to business requirements * Proactively propose new solutions to drive cost reductions / savings in infrastructure spending* Develop monitoring and alerting procedures* Provide Engineering level documentation (Microsoft Word, Excel, Visio, etc.)

Tampa/St. Petersburg, Florida Area

* Member to a team responsible for the implementation, design, test, analysis, administration, configuration and troubleshooting of LAN/WAN/VoIP infrastructure for the County* Over 200+ County locations, 100+ managed routers/VoIP gateways, 525+ managed network switches* Responsible for design, staging, configuration, implementation, and support for VoIP installations* Responsible for managing all existing VoIP infrastructure including user moves, adds, and changes* Cisco Call Manager, Cisco Unity Connection, IPCC, Cisco Unified Communications, Informacast, Cisco Emergency Responder, Cisco Prime Collaboration, Scrutinizer, WhatsUp Gold* Monitor and support WAN Infrastructure including routers and switches* Configuration of Cisco Routers - Platform: 39XX, 38XX, 28XX series* Configuration of Cisco Switches - Platform: 29XX, 35XX, 37XX series* Deployment of Cisco IP Phones - Series: 88XX, 79XX series

Tampa/St. Petersburg, Florida Area

* Technologies handled include enterprise level applications and desktop technologies.* Deployed Windows 7 to 4,000 workstations using Microsoft SCCM* Create software packages for automation* Solve operating system and application issues through assigned cases* Test and implement new hardware technology within our networking environment* Create and maintain desktop/laptop images using Ghost and SCCM* Create scripts for automation of administrative processes

* Responsibilities include server administration including Active Directory management, upgrade and installation of software, hardware and peripherals.* Recommended, evaluated, maintained and purchased IT assets* Responsible for supporting the day-to-day operations of a Server 2003 Active Directory based network consisting of 12 servers and over 200 Windows 2000, XP, Vista workstations located across several states.* Imaged and prepared workstations and laptops for distribution to the end-users Responsible for the installation and maintenance of all switches, routers, racks and patch panels, Cat5 wiring and other networking equipment.* Maintained and applied security and operating system patches and enhancements on servers and workstations* Installed, administered and maintained Microsoft Exchange Server and user accounts

* Responsible for answering and addressing help desk, support calls and emails for Peak-10 Network Data Center. (NOC)* Provided critical support to Peak-10 customers by checking equipment status, acknowledging and responding to critical alerts, assisting with troubleshooting equipment issues, providing general support where needed in the facility, running Cat5 cable, and additional tasks as required.

* Managed a Help Desk support team of 8 technicians in answering and addressing help desk calls, and providing training to Best Buy employees across the greater Illinois area.* Responsible for general desktop support tasks such as installation of software and operating systems (Windows 95/98/NT/2000/XP), and replacement and installation of peripherals (such as printers) and hardware (such as hard drives and CD-ROMS) on a variety of different builds (Dell, Toshiba, Compaq, Sony, HP)* Responsible for receiving purchasing orders, and completing, preparing and shipping orders as requested.* Responsible for dealing with customer escalations and correcting customer relation issues.