Gerald S. Murphy Email & Phone Number

St John’S, Newfoundland And Labrador, Canada

Led Large Enterprise team, focused on consistent delivery for the largest customer multi-million dollar projects. Included core customer focus and consistency of Large Enterprise Model with other Vision33 business line, resourcing and mentoring key project management and solution architecture resources, executive project governance of key projects across multiple business lines, and the continued improvement of the Delivery Methodology. Led the design, creation, and operations of new Global Project Management Office, focused on consistent customer experience and successful delivery of SAP ByDesign & HCM projects for North American and United Kingdom customers.

St. John'S, Newfoundland

Led the design, creation, and operations of new “Service Excellence” business line focused on improving customer satisfaction through consistent delivery strategy & governance, standardization of delivery methodologies, processes, and tools across 4 major business lines, 14 regional delivery teams, and 4 major COTS products. During this period, achieved significant corporate improvements in customer satisfaction and project delivery.

Ensuring an appropriate level of enterprise quality and risk is maintained for zedIT’s stakeholders, operations and portfolio of work through the application of quality management and risk management practices, methods and governance. Maximizing the value of consulting assets and engagements to zedIT and its clients through continuous improvement and proactive development.

Certified Management Consultant and Program Manager for a wide range of Private and Public clients including Inmarsat, Suncor Energy Inc., Eastern Health Authority, Government of Newfoundland, the NL Centre for Health Information and Group zed.Engagements included Customer Management Transformation Lead, Billing Transformation Programme Manager, Enterprise Mobility Strategy, Strategic Business Assessments, Information Protection, IT Organization and Service Delivery, Policy Delivery and New Organization Integration.

Led a $76 Million transformational program, integrating 10 independent IT organizations comprising over 300 people and 1200 servers, into a single ITIL-based Core Operations Model, realizing over $21.5 Million in savings.Led the development of a Services Framework for a $400 Million internal IT organization, delivering a Technology Infrastructure (TI) Services catalogue that utilized a common terminology and taxonomy, as well as roles and responsibilities for Service Managers within IT.

Led the review and redesign of Severity One Incident and Problem Management Processes for all CIBC Technology Infrastructure Organizations, resulting in a 50% reduction in Severity One incidents.

Responsible for Corporate Strategy and Program Management in the area of Supply Applications. Developed and gained approval of a progressive and achievable technology strategy that translated into tangible value and alignment in the support of Supply Management Business Strategy.Successfully managed the of a $1.15 Million US Oracle Internet Purchasing Project to 1200 users at 10 sites within North America and Australia and the implementation of Customer EDI infrastructure for JDSU to facilitate the complete customer order cycle, utilizing ASP based model ($0.5 Million US).

Overall responsibility for Corporate IT Services organization, technical product implementation strategy, and IT infrastructure operations.Successfully managed the delivery of DCI’s Internet components to three customers in Canada and the US. Provided risk management and mitigation strategies, and managed external partners, to ensure compliance with agreed contracts and SOWs.

Held various Senior Roles in North America and Europe.Senior Manager who developed and integrated a $7 Million (US) eBusiness Customer Care organization for the support of Nortel Networks online ordering applications in North America and Europe.Management Consultant who led the development and advancement of the 1999 Client Account Plan for all European IT activities, encompassing over $23M (US) in products and services.Program Manager who delivered the integration of Nortel Italia SPA Financial, non-production purchasing, human resources, and payroll applications valued at $850k. Program Manager who managed a business critical Y2K program for UK Order Management valued at $1.2M, successfully delivering program three months ahead of schedule with a combined savings of $300k. Manager for UK-based Project Managers, managed a portfolio of work valued at $3 Million (US).Management Consultant who led on the creation and development of IT strategy process, framework and foundation document for Nortel IS Organization. Account Manager who acted as single IS point of contact for Supply Chain clients, identifying, prioritizing business requirements and managing IS deliverables.

Mba, It And International Business

MBA Dean's List Multiple Award Winner: • Tom Burn’s MBA Prize in International Business; and • Noranda Sales Corporation/ William G. Deeks.

Bachelor Of Commerce, Management Information Systems