Gerald Stewart Email and Phone Number

Account Manager, managing 15 clients with over 25 customer locations. Responsible for hiring, training, payroll, billing and customer satisfaction. Managing over 100 employees.

Account Manager, managing 10 clients with over 35 customer locations. Responsible for hiring, training, payroll, billing and customer satisfaction. Managing over 90 employees.

Planned and managed the branch’s operation and growth, through knowledge of compliance with operating methods and procedures, administrative rules and guidelines, applicable labor laws, and other laws, which governed or influenced the business. Forecasted, prepared, and managed operating budget.• Orchestrated the transition of Chase Bank transportation with $250,000 monthly revenue from a competitor. Integrated re-routing mapping programs for 75 branch locations into existing routed… Show more Planned and managed the branch’s operation and growth, through knowledge of compliance with operating methods and procedures, administrative rules and guidelines, applicable labor laws, and other laws, which governed or influenced the business. Forecasted, prepared, and managed operating budget.• Orchestrated the transition of Chase Bank transportation with $250,000 monthly revenue from a competitor. Integrated re-routing mapping programs for 75 branch locations into existing routed. Interviewed, hired, and trained more than 40 driver guards to accommodate additional business.• Oversaw the performance of sound maintenance of the truck fleet, buildings, equipment, and other facilities. Hired fleet manager and two mechanics. Established regular preventive maintenance program, reducing costs and improving fleet condition.• Managed construction of a new secure facility. Negotiated vendor contracts for HVAC, security system, and preventive maintenance. Ensured that all security devices and equipment were in continuous excellent condition.• Built teamwork and increased employee morale while adhering to local and corporate goals, policies, and procedures. Ensured that all levels of employees met customer service goals.SPECIALITIESOperations Management | P&L Accountability| Process Improvement | Change ManagementFacilities Management | Quality Assurance | Inventory Control | Employee Development & Leadership | Customer Relationship Management | Verbal & Written Communication | Organization & Time Management | Team BuildingPROFESSIONAL ATTRIBUTESAnalytic | Intuitive | Creative | Collaborative | Adaptable | Efficient | Inspirational | Integrity Show less

Managed daily operations, including oversight of all vault operations and Cash Management Services. Verified deposits, prepared change orders, controlled currency/coin inventory, and directed balance and audit functions. Conducted supervisory responsibilities for personnel actions and monitored staff performance. Ensured accountability and security of all funds transiting the department and adhered to compliance, industry standards, audit requirements, and company policies. Cash Management… Show more Managed daily operations, including oversight of all vault operations and Cash Management Services. Verified deposits, prepared change orders, controlled currency/coin inventory, and directed balance and audit functions. Conducted supervisory responsibilities for personnel actions and monitored staff performance. Ensured accountability and security of all funds transiting the department and adhered to compliance, industry standards, audit requirements, and company policies. Cash Management Services (CMS) Manager, continued• Directed services to large banks, correspondent and niche banks, large corporate and small commercial entities, and coin and ATM customers.• Seamlessly transitioned Bank of America vault work with more than $450,000 monthly revenue from the bank to Loomis. Interviewed, hired, and trained 70 employees over 90 days to accommodate increased business.• Achieved 20% increased operating margin, significantly improved productivity, and reduced employee turnover by implementing process improvements and training programs.• Served as liaison with the Federal Reserve Bank, banks, thrift charters, and commercial customers to identify and resolve problems.• Determined deposit, order, and inventory volumes and trends and provide proactive support to customers.SPECIALITIESOperations Management | P&L Accountability| Process Improvement | Change ManagementFacilities Management | Quality Assurance | Inventory Control | Employee Development & Leadership | Customer Relationship Management | Verbal & Written Communication | Organization & Time Management | Team BuildingPROFESSIONAL ATTRIBUTESAnalytic | Intuitive | Creative | Collaborative | Adaptable | Efficient | Inspirational | Integrity Show less

Oversaw and coordinated route, dispatch, vault, and terminal operations through respective managers/supervisors. Controlled operational costs; maintained effectiveness and efficiency of route terminal and vault operations; and prepared short-term and long-term operational planning to meet branch goals. Directed training, counseling, discipline, conduct, and evaluation of supervisors and hourly employees under their supervision on a daily basis.• Improved Houston branch profitability… Show more Oversaw and coordinated route, dispatch, vault, and terminal operations through respective managers/supervisors. Controlled operational costs; maintained effectiveness and efficiency of route terminal and vault operations; and prepared short-term and long-term operational planning to meet branch goals. Directed training, counseling, discipline, conduct, and evaluation of supervisors and hourly employees under their supervision on a daily basis.• Improved Houston branch profitability 4400% after analyzing existing operations, creating and implementing new route standards, improving work environment, and employee accountability. Increased customer pickup stops to 4.5 per hour from 2.9, increasing productivity and reducing overtime. Slashed direct wage percentage to 49% per month from 59%.SPECIALITIESOperations Management | P&L Accountability| Process Improvement | Change ManagementFacilities Management | Quality Assurance | Inventory Control | Employee Development & Leadership | Customer Relationship Management | Verbal & Written Communication | Organization & Time Management | Team BuildingPROFESSIONAL ATTRIBUTESAnalytic | Intuitive | Creative | Collaborative | Adaptable | Efficient | Inspirational | Integrity Show less

Managed transportation as well as terminal operations. P&L manager. Responsible for the transportation and vault operations, managing over 110 employees servicing the North Texas. Responsible for direct wage management, maintaining security and safety standards and quality customer service.• Attained 2.7% loss ratio in Dallas by enforcing attendance policy and route standard tracking.SPECIALITIESOperations Management | P&L Accountability| Process Improvement | Change… Show more Managed transportation as well as terminal operations. P&L manager. Responsible for the transportation and vault operations, managing over 110 employees servicing the North Texas. Responsible for direct wage management, maintaining security and safety standards and quality customer service.• Attained 2.7% loss ratio in Dallas by enforcing attendance policy and route standard tracking.SPECIALITIESOperations Management | P&L Accountability| Process Improvement | Change ManagementFacilities Management | Quality Assurance | Inventory Control | Employee Development & Leadership | Customer Relationship Management | Verbal & Written Communication | Organization & Time Management | Team BuildingPROFESSIONAL ATTRIBUTESAnalytic | Intuitive | Creative | Collaborative | Adaptable | Efficient | Inspirational | Integrity Show less

Managed transportation as well as terminal operations. P&L manager. Responsible for the transportation and vault operations as well as fleet. Managing over 60 employees service the Greater Fort Worth Area. Responsible for direct wage management, maintaining security and safety standards as well as quality customer service.Oversaw and coordinated route, dispatch, vault, and terminal operations through respective managers/supervisors. Controlled operational costs; maintained effectiveness and… Show more Managed transportation as well as terminal operations. P&L manager. Responsible for the transportation and vault operations as well as fleet. Managing over 60 employees service the Greater Fort Worth Area. Responsible for direct wage management, maintaining security and safety standards as well as quality customer service.Oversaw and coordinated route, dispatch, vault, and terminal operations through respective managers/supervisors. Controlled operational costs; maintained effectiveness and efficiency of route terminal and vault operations; and prepared short-term and long-term operational planning to meet branch goals. Directed training, counseling, discipline, conduct, and evaluation of supervisors and hourly employees under their supervision on a daily basis.• Improved Fort Worth Direct Wage and Frings (DW&F) percentage to 43.8% from 47% after re-routing branch pickups and enforcing route standards.SPECIALITIESOperations Management | P&L Accountability| Process Improvement | Change ManagementFacilities Management | Quality Assurance | Inventory Control | Employee Development & Leadership | Customer Relationship Management | Verbal & Written Communication | Organization & Time Management | Team BuildingPROFESSIONAL ATTRIBUTESAnalytic | Intuitive | Creative | Collaborative | Adaptable | Efficient | Inspirational | Integrity Show less

Directed ATM servicing operations. Analyzed prior day’s performance vs. monthly department projections; monitored scheduling, responded to customer requests; and communicated process adjustments with supervisors to ensure department goals were met.• Seamlessly transitioned Bank of America transportation work with more than $350,000 monthly revenue from a competitor. Interviewed, hired, and trained 50 commissioned guards.SPECIALITIESOperations Management | P&L Accountability|… Show more Directed ATM servicing operations. Analyzed prior day’s performance vs. monthly department projections; monitored scheduling, responded to customer requests; and communicated process adjustments with supervisors to ensure department goals were met.• Seamlessly transitioned Bank of America transportation work with more than $350,000 monthly revenue from a competitor. Interviewed, hired, and trained 50 commissioned guards.SPECIALITIESOperations Management | P&L Accountability| Process Improvement | Change ManagementFacilities Management | Quality Assurance | Inventory Control | Employee Development & Leadership | Customer Relationship Management | Verbal & Written Communication | Organization & Time Management | Team BuildingPROFESSIONAL ATTRIBUTESAnalytic | Intuitive | Creative | Collaborative | Adaptable | Efficient | Inspirational | Integrity Show less

Route Driver, Custodian and Lead. Responsible for route productivity. Ensured the safe and efficient pickup and delivery of customer orders at banks, businesses, and ATMs in accordance with a designated route.SPECIALITIESOperations Management | P&L Accountability| Process Improvement | Change ManagementFacilities Management | Quality Assurance | Inventory Control | Employee Development & LeadershipCustomer Relationship Management | Verbal & Written Communication |… Show more Route Driver, Custodian and Lead. Responsible for route productivity. Ensured the safe and efficient pickup and delivery of customer orders at banks, businesses, and ATMs in accordance with a designated route.SPECIALITIESOperations Management | P&L Accountability| Process Improvement | Change ManagementFacilities Management | Quality Assurance | Inventory Control | Employee Development & LeadershipCustomer Relationship Management | Verbal & Written Communication | Organization & Time Management | Team BuildingPROFESSIONAL ATTRIBUTESAnalytic | Intuitive | Creative | Collaborative | Adaptable | Efficient | Inspirational | Integrity Show less