Gerry Vr Email & Phone Number

United Arab Emirates

Manage & negotiate vendor contracts.Approve departmental expenses and liaise with the Finance Departmentto make vendor payments.Act as liaison for external audits and conduct internal audits.Build and maintain relationships with operators, ground handlers,authorities and clients alike.Identify operational shortfalls, develop and implement new procedures tobridge these shortcomings.Create and update departmental SOP's - customer service and groundhandling.Provide departmental induction, training and refreshers - requires stationvisits.Monitor operation systems to ensure ground personnel are compliantwith the latest policies and procedures.Practice, monitor and comply with all relevant safety. quality andenvironmental management policies, procedures and controls.Stay up to date with the latest passenger, cargo (for passengers aircraft)and customs regulations.Oversee station start-ups.Handle VIP client profiles and charters - passengers and special cargo.Monitor that the service delivered is within the contract terms. If not,discuss variations with the client and Business Unit Head.Lead, monitor and evaluate all call center activities.Update company Social Media channels.Handle service recovery and oversee corrective action.Collaborate with various departments to secure and develop newbusiness ventures.Procure stationary and equipment to execute flights.Monitor staff attendance and leave.Conduct performance reviews, manage misconduct and set developmentplans for staff.Ensure the work schedules, developed for the staff, match the clientrequirements.Manage corporate travel - flights, hotels and visas.

Dubai, United Arab Emirates

Provide departmental training and refreshers - requires station visits.Develop, implement and maintain all SOP's relating to ground handlingand customer service.Practice, monitor and comply with all relevant safety. quality andenvironmental management policies, procedures and controls.Ensure that the required standards and procedures of ramp and grounddispatch are established, implemented and closely monitored. To includebut not limited to baggage, cargo, and Dangerous Goods.Monitor operation systems to ensure ground personnel are compliantwith the latest policies and procedures.Attend relevant training provided by operators.Constantly monitor the performance of the front-line staff and providefeedback.Conduct regular briefing sessions with Front Line Staff in order to ensurethat each staff member is updated on the applicable standards andprocedures.Establish and maintain excellent communications channels andrelationships with aircraft operators.

Dubai, United Arab Emirates

Practice work safety at all times.Ensure that all client needs are satisfactorily met and delivered with thehighest standards of service.Book required DFS flights, as well as occasional commercial airlinetickets, visas, and hotels.Be a proactive source of assistance and advice from initial inquirythrough to completion of travel.Liaise with customers in relation to any schedule changes, resolve knockon problems and advise affected passengers in a courteous and timely manner.Accurately prepare scheduled and ad hoc reports for clients, accounts or management team when requested.Develop and maintain excellent relationships with all travel suppliers.

Dubai, United Arab Emirates

Safely coordinate arrival and departure below wing activities of theaircraft.Lead and brief loading teams on the handling requirements and groundsupport activities to ensure alignment of SLA's and SOP's.Monitor the readiness of ground service providers to ensure all resourcesare available.Ensure that safety briefings are conducted regularly and that staff havethe knowledge and confidence to work safely by providing support anddirection.Ensure the ERA is clear to receive inbound aircraft.Lead team of staff on the day of operations, undertaking all loading andequipment operation activities to safely handle all arrival and departureflights efficiently.Comply with all relevant safety. quality and environmental managementpolicies, procedures and controls.

Dubai Airport Terminal 2

General check-in, system and remote boarding activities.Ensure that the handling requirements of the various categories ofpassengers have been met and that special services and facilities areprovided to meet any special service requirements by the customers.Visa and security checks.Passenger profiling.Coordination of VIP passengers.Passenger complaint handling.Report any irregularity or service shortfall to the senior management onduty to enable service recovery and appropriate corrective action to betaken.Liaising with various airlines to establish their check-in and boardingneeds.