I'm an experienced IT wholesales customer success and client relationship manager with 10+ years of professional experience in delivering consistently excellent customer service and support within fast-paced and rapidly changing IT world.Proactive Operations Coordinator: Constantly improved customer satisfaction and loyalty as the first point of contact for 1000+ IT support, service, re-seller, and retail businesses by collaborating with the right people across departments such as IT help desk, customer care, accounting, up to management and built long-lasting and mutually profitable customer and client relationships.Passionate IT Generalist: Diploma in software development, project management, and accounting. Skilled in presenting and selling 1000+ volume licensing software items as well as training users in understanding complex software products from major enterprises such as Microsoft, Adobe, SAP, and SolarWinds. Developed deep insights of server, workstation, and networking hardware components. Performed basic remote troubleshooting and support for cloud-based managed service software before handing over to first level IT help desk. Proven track record for quickly updating and maintaining overview upon 100,000+ IT products and services with product change cycles short as 6 months from 350+ IT vendors. Provided customers with the latest and individually tailored IT solutions after thorough needs analysis.Dependable Team Player: Committed to teamwork and team spirit throughout my entire career. Continually exceeded team KPIs, such as customer satisfaction and sales growth, with up to seven team members and different supervisors, by embracing idea and resource exchange, sharing credit, as well as building strong relationships up to lifelong friendships with colleagues and customers beyond different career phases and nations.Customer Service ♦ Success ♦ Satisfaction ♦ Relationship ♦ Support ♦ Retention ♦ Loyalty