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@diebold.com
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5 phones found area 678, 865, and 901
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Gerald Williams is listed as Field Service Manager - Burroughs at Burroughs, Inc., a with 559 employees, based in Atlanta Metropolitan Area, United States. AeroLeads shows a work email signal at diebold.com, phone signal with area code 678, 865, 901, and a matched LinkedIn profile for Gerald Williams.
Gerald Williams previously worked as Field Service Manager at Burroughs, Inc. and Customer Service Manager at Diebold Nixdorf. Gerald Williams studied at Georgia Institute Of Technology.
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AeroLeads found 1 current-domain work email signal for Gerald Williams. Compare company email patterns before reaching out.
Summary: I describe myself as a Servant Leader. This is my signature leadership style. And as a servant leader, I have been committed to helping others succeed throughout my career.I gained most of my experience in two very different industries. I had an extensive career with Pitney Bowes, a provider of eCommerce solutions, and other services. At Pitney Bowes, I started at an entry-level position and was promoted to a leadership position(s) in customer service. I spent 5 years as a Team Manager at Coca -Cola Refreshments. In that role I lead teams of installation planners covering multiple states. My team's primary focus was to ensure all components needed for a successful installation were in place by a scheduled date. These projects require a solid process, a thorough understanding of the technology and most import was the people supporting these projects. My daily focus in this role was centered around removing any obstacles that would hinder the team from being successful. I am currently the Customer Service Manager for Diebold Nixdorf and in this role one of the key drivers has been employee engagement and customer satisfaction. Truly focusing on leading my team daily has been key thus far in this role. My main motivation as a leader comes from my strong desire to inform, influence and inspire others to do their best, and be the best they can be. In fact, I try to cultivate and create other leaders.As a mentor once told me, there are three things necessary for a business to be productive and prosperous: people, processes and technology. The most important of the three is the People. I have strong people skills. I have adopted a leadership, which helps my team members feel comfortable and confident in performing tasks, and reaching goals. In addition to my strong emphasis on having positive rapport and effective communication with my team, I also believe in ultimate customer satisfaction. Again, my interpersonal skills are my asset in providing exceptional customer service.I am committed to bringing my passion, knowledge, skills and experience to a worthy organization; which share my values for business success: Put people first, have clear processes and use technology to create and improve systems.I look forward to speaking to you if my qualifications and interest is a match to your organizational needs. In summary, my assets: Driving Strategy, Business Partner, and Process Improvement customer satisfaction, customer retention and employee engagement.
Listed skills include Leadership, Team Building, Management, Customer Service, and 28 others.
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The Field Service Manager role possesses transformational leadership ability, exceptional executions skills, innovative thinking, and laser focus on delivering exceptional customer experience and consistently drives cost efficiencies and revenue growth. Key responsibilities include maintaining and/or exceeds current levels of service/implementation business performance, and customer satisfaction.
Greater Atlanta Area
As the Customer Service Manager for Diebold Nixdorf Inc, you will work as a member of the business team and provide leadership to a workforce of 25-35 associates. You will manage demanding day to day service operational issues in the delivery of quality solutions to our customers. Manage the service performance and installation of high tech capital equipment at commercial customer sites, primarily financial institutions.Hire and develop capabilities of service technicians, installation associates and sub-contractors while managing and controlling performance and labor costs. Increase and maintain service and implementation business revenue through customer visitations, account strategy development, and improved customer satisfaction. You must also ensure technical performance and quality goals are met or exceeded while implementing and monitoring key processes established by the team. You will have direct responsibility for revenue generation and an operating budget.
Alpharetta, Ga
Administer and direct 30 sales support planners with dispatch installations in Georgia, Florida, and Tennessee. Provide direct planning assistance to field network operations group in 3 states of 50 cooler-install teams and 150 fountain-install technicians. Employ continuous improvement; Kaizen; and / or Six Sigma concepts.• Reduced dry-run percentage year over year from 11.4% to 8.7%, implementing tracking process by problem code and sending results to all stakeholders.• Scheduled new tasks, exceeding protocol goal of maximum 25% with year-to-date results of 22.4%.• Accomplished combined 9.7 days (cycle time) against goal of 10 days to delivery by utilizing cross-trained resources, maximizing productivity.• Attained 85% year-to-date completion of service level agreement customer support tickets by creating team ownership through stack ranking and spot awards programs.
Greater Atlanta Area
Planned, implemented, and monitored technical-service strategies through 28 field-based reactive and install technicians. Supported parts and labor $25M in sales revenue and service revenue budget of $9M.• Leveraged customer service and operations management expertise, consistently meeting goals, including revenue targets, profits, customer satisfaction levels, and other measures of service delivery such as PM performance, response rate, fixed rate, overtime, and utilization.• Maintained profitability of parts operations through effective inventory control procedures, reducing time required locating parts by modifying parts numbers and locations, decreasing costs 15%• Setup and managed expanded territory when 2 districts were consolidated into 1, organizing territory configurations to optimize response time and monitoring distribution of service calls / responses, minimizing overtime while meeting service obligations and customer satisfaction goals.• Oversaw facilities management, including safety and OSHA and ADA compliance, improving district stack ranking above national average in 2 years.
Greater Memphis Area
Directed all facets of customer / technical support operations through 18 field technicians. Assisted parts and labor with $12M in sales revenue and service revenue budget of $3M.• Improved customer satisfaction by delivering consistent on-time service to #3 national ranking of 94%.• Headed 4 production mail facilities, including on site-repair technicians, exceeding up-time, material waste, and customer satisfaction targets.• Managed and controlled service income and service reporting, as well as other financial controls, including cost statements, inventory controls, and asset, freight expense, cost center, and cross-dock oversight.• Provided hands-on training to field operations, improving communications between customers and all associated business units.• Established and maintained strong relationships with key customers and assisted with pre- and post-sale activities.
Other employees you can reach at burroughs.com. View company contacts for 559 employees →
Val Berea
Colleague at Burroughs, Inc.Katy, Texas, United States
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Dallas Goodin
Colleague at Burroughs, Inc.Clinton Township, Michigan, United States
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DG
David Gomes
Colleague at Burroughs, Inc.Medford, Massachusetts, United States
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Jack Mekaloun
Colleague at Burroughs, Inc.Nashville Metropolitan Area, United States
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David Foster
Colleague at Burroughs, Inc.Bellingham, Washington, United States
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Liz Macdougall
Colleague at Burroughs, Inc.Walled Lake, Michigan, United States
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Luis Carlos Garcia
Colleague at Burroughs, Inc.Zapopan, Jalisco, Mexico
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Chris Schiermeier
Colleague at Burroughs, Inc.Lewisville, Texas, United States
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DD
David Davies
Colleague at Burroughs, Inc.Tooele, Utah, United States
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Gus Sorzano
Colleague at Burroughs, Inc.Miami, Florida, United States
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Quick answers generated from the profile data available on this page.
Gerald Williams works for Burroughs, Inc..
Gerald Williams is listed as Field Service Manager - Burroughs at Burroughs, Inc..
AeroLeads has found 1 work email signal at @diebold.com for Gerald Williams at Burroughs, Inc..
AeroLeads has found 5 phone signal(s) with area code 678, 865, 901 for Gerald Williams at Burroughs, Inc..
Gerald Williams is based in Atlanta Metropolitan Area, United States while working with Burroughs, Inc..
Gerald Williams has worked for Burroughs, Inc., Diebold Nixdorf, The Coca-Cola Company, Junior Achievement Of Georgia, and Pitney Bowes.
Gerald Williams's colleagues at Burroughs, Inc. include Val Berea, Dallas Goodin, David Gomes, Jack Mekaloun, and David Foster.
You can use AeroLeads to view verified contact signals for Gerald Williams at Burroughs, Inc., including work email, phone, and LinkedIn data when available.
Gerald Williams studied at Georgia Institute Of Technology.
Gerald Williams is listed with skills including Leadership, Team Building, Management, Customer Service, Process Improvement, Training, Customer Satisfaction, and Sales Operations.
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