Geramie Robles Email and Phone Number

Handles a team of collection agents, collecting unpaid medical and doctors bills from US Customers.Has dollars targets per month per agent per team.

March 2013 to November 2013​ARM Recoveries / Manila Debt Buyers​Assisting and handling different teams per month and targeting a certain ​​collections goal (in dollars/ month).​Coaching and mentoring each agents on the team to work hard and smart for ​them to reach their individual goals (in dollars/month) while passing on the ​metrics they were provided.Training agents and providing feedbacks and citation to agents whenever there is a need to (base on daily and monthly… Show more March 2013 to November 2013​ARM Recoveries / Manila Debt Buyers​Assisting and handling different teams per month and targeting a certain ​​collections goal (in dollars/ month).​Coaching and mentoring each agents on the team to work hard and smart for ​them to reach their individual goals (in dollars/month) while passing on the ​metrics they were provided.Training agents and providing feedbacks and citation to agents whenever there is a need to (base on daily and monthly performance).Listening to agent’s recordings and giving quality scores to each of them randomly throughout each month. ​January 2012 to February 2013​NCO SKIP / Contact Acceleration TeamHandling a team of Skip agents and Transfer agents responsible in locating customers and their contact information. Calling and identifying customers and transferring them to another office (Mendota and Montreal, USA) to be able to help these offices in collecting past due account balances from the said customers. January 2010 to December 2011​ARM Purchase Collections​January 2009 to December 2009Bank of America DDA​Assisting and handling different teams per month and targeting a certain ​​collections goal (in dollars/ month).​Coaching and mentoring each agents on the team to work hard and smart for ​them to reach their individual goals (in dollars/month) while passing on the ​metrics they were provided.Training agents and providing feedbacks and citation to agents whenever there is a need to (base on daily and monthly performance).Listening to agent’s recordings and giving quality scores to each of them randomly throughout each month. Show less

September 2008 to December 2008​Bank of America DDAJune 2008 to September 2008​Capital One PurchaseARM Recoveries ​Assisting the Collections Manager in handling the team.​Coaching and mentoring each agents on the team to work hard and smart for ​them to reach their individual goals (in dollars/month) while passing on the ​metrics they were provided.Training agents and providing feedbacks to agents whenever there is a need to (base on daily… Show more September 2008 to December 2008​Bank of America DDAJune 2008 to September 2008​Capital One PurchaseARM Recoveries ​Assisting the Collections Manager in handling the team.​Coaching and mentoring each agents on the team to work hard and smart for ​them to reach their individual goals (in dollars/month) while passing on the ​metrics they were provided.Training agents and providing feedbacks to agents whenever there is a need to (base on daily performance).Assisting clients of Capital 1 regarding their charged-off credit card accounts through Inbound and Outbound calls and escalation from agents.Assisting clients of Bank of America regarding their past due and delinquent through Inbound and Outbound calls and escalation from agents. Show less

April 2008 to May 2008​Inbound.Capital One Purchase​October 2006 to March 2008​Capital One US​January to March 2008Inbound.Capital One US.​January to December 2007Outbound.Capital One US.​December 2006Inbound.Capital One US.​October to November 2006Outbound.ARM Purchase Collections ARM Recoveries​Assisting clients of Capital One regarding their charged-off credit ​​card accounts through Inbound and Outbound calls.​Consistent in… Show more April 2008 to May 2008​Inbound.Capital One Purchase​October 2006 to March 2008​Capital One US​January to March 2008Inbound.Capital One US.​January to December 2007Outbound.Capital One US.​December 2006Inbound.Capital One US.​October to November 2006Outbound.ARM Purchase Collections ARM Recoveries​Assisting clients of Capital One regarding their charged-off credit ​​card accounts through Inbound and Outbound calls.​Consistent in reaching target goals of up to $25,000 in fees (March 2008).One of the top collectors during her agent days with a maximum commission of 120,000php for just month. Show less