Client Liaison Officer
•Manage client issues and projects (via Operational meetings and Actions lists)•Ensure clear lines of communication with clients and internal departments are maintained•Provide problem solving and advice to clients in the modules in the Publishing software and distribution processes.•Promote the consistent use of Bookmaster software by all distribution clients•Prepare & deliver regular and ad-hoc reports and files using Business Intelligence, Bookmaster and AS400… Show more •Manage client issues and projects (via Operational meetings and Actions lists)•Ensure clear lines of communication with clients and internal departments are maintained•Provide problem solving and advice to clients in the modules in the Publishing software and distribution processes.•Promote the consistent use of Bookmaster software by all distribution clients•Prepare & deliver regular and ad-hoc reports and files using Business Intelligence, Bookmaster and AS400 Query•Assisting with periodical client financial reporting and activity based costing•Manage projects as directed•Successfully building and maintaining key stakeholder loyalty•Identifying opportunities and taking action to build strategic relationships with internal or external departments to help achieve business goals•Ability to work independently and prioritise workloads, including interstate service calls•Excellent management of administrative tasks such as client action lists and project plans•Ability to analyse, develop, document and implement user processes•Proactive action to accomplish goals and objectives beyond what is required.•Operationally astute and able to respond with quick and effective solutions to client issues•Excellent communication skills through a variety of media to individuals or groups in an engaging manner and assisting in information retention. Show less
