Gerard Baker Email and Phone Number
Gerard Baker work email
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Gerard Baker personal email
Gerard Baker is a IT professional with a passion for expanding IT repertoire. at Debevoise & Plimpton. He possess expertise in microsoft office, microsoft word, customer service, microsoft excel, leadership and 1 more skills.
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Service Manager SpecialistDebevoise & Plimpton Aug 2024 - PresentNew York, Ny, Us
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Technology Support SpecialistDebevoise & Plimpton Mar 2020 - Nov 2024New York, Ny, Us• Provides end user support in a large enterprise Windows 7/10 environment • Primary contact for the firm’s videoconferencing solutions(Zoom, Microsoft Teams, GoToMeeting), providing end user training and meeting support.• Provides day to day support for 2000+ mobile devices. • Manages 1500+ Zoom accounts including creating accounts, running reports, and performing account audits• Provisions Office 365 accounts per user request.• Responsible for creating, reassigning, maintaining, and updating 200+ ticket records a week, while tracking recurring problems and escalating to appropriate teams when trends detrimental to workflow efficiency are discovered.• Performs basic Active Directory functions including password unlocks, password resets, and adding users to AD group pertinent to their job function.• Assists users in installing MDM solutions on mobile devices remotely.
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Helpdesk Analyst IiNithealth May 2016 - Apr 2020• Provided technical support for a large scale Windows, Citrix environment encompassing multiple hospitals, practices, and clinics.• Ensured all Epic Hyperspace issues for hospital are handled in a timely manner by identifying issue, gathering relevant information, and then organizing information for an Epic specialist.• Assisted hospital patients with MyChart account access.• Identified, isolated, and analyzed computer, peripherals, printers, software, LAN/WAN network, and telecommunications systems issues over the telephone or at client location(s).• Provided software support to all medical staff including doctors, nurses, and administration using Bomgar, Remote Desktop, and VNC for remote troubleshooting.• Assisted users with enrollment in DUO two-factor authentication.
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Dmac Technician Iii/ Queue ManagerBank Of America Mar 2018 - Sep 2019Charlotte, Nc, Us• Coordinated small to large DMAC projects which involves scheduling, planning, site surveys and execution. • Managed and performed 300+ disconnects and reconnects of equipment, multiple monitors, network devices, KVM switches, and sit stand desks. • Ensured the installation, training, maintenance, troubleshooting and repair of desktop technology, hardware and software be completed by the team according to service-level agreements.• Managed queue assignments by creating timelines, assigning staff members, and coordinating troubleshooting support and service for equipment and networks when necessary. -
Financial Ops InternU.S. Trust 2014 - 2014Us
Gerard Baker Skills
Gerard Baker Education Details
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Year Up New York
Frequently Asked Questions about Gerard Baker
What company does Gerard Baker work for?
Gerard Baker works for Debevoise & Plimpton
What is Gerard Baker's role at the current company?
Gerard Baker's current role is IT professional with a passion for expanding IT repertoire..
What is Gerard Baker's email address?
Gerard Baker's email address is gb****@****lth.com
What schools did Gerard Baker attend?
Gerard Baker attended Year Up New York.
What skills is Gerard Baker known for?
Gerard Baker has skills like Microsoft Office, Microsoft Word, Customer Service, Microsoft Excel, Leadership, Powerpoint.
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