Gerard Benjamin Email & Phone Number

Singapore

I sell life insurance and Medicare plans.

Washington, Dc, Us

-Provide advice and guidance on a wide variety of complex issues-Perform and participate in a range of information technology management activities that extend or apply to the entire organization or major components of the organization.-Identify opportunities and direct the day to day operations of the IT support team and implement customer support service to staff and external stakeholders (Companies and Drivers)-Oversee day-to-day operations of projects in progress and coordinate improvements with vendors and development teams-Serve as main point of contact between DFHV and OCTO for all technical and support related matters-Work closely with External financial teams to ensure funding levels meet requirements for spend and facilitate procurement preferably through Local District businesses when available-Manage ticketing system and resolve issues in a timely manner. Agency systems include but not limited to Salesforce, Qless, Learning Management Portals(Internal and customer facing), Active Roles, and Quickbase-Provide guidance in developing the support models for internal and external facing applications. Support may include all or one of the following phases: planning, development, testing, implementation and operational phase. Foresee upcoming demand on team for services and suggest staff augmentation-Support the project governance culture by managing projects to completion and updating the Quickbase dashboard system on a timely basis for an accurate real time status of a project-Serve as systems administrator, handling user/role provisioning, and security access and control for DFHV Applications-Serve as Agency Telecommunications Coordinator (ATC), Agency Property Officer (APO), and Trusted Purchase Card Holder-Coordinate, prepare, and provide training on systems to champion system adoption through live presentation and active listening-Created knowledge base articles and documentation to facilitate triage process and ticket handling procedures

-Provide remote and on-site support to business under 100 employees-Support Windows servers, and ADP Time clock system.- Serve as Part-time IT department for businesses under 100 employees-Network + Certified, Security+ Certificate

Boca Raton, Florida, Us

-Security system residential sales consultant.-design security systems for residential properties up to 5000 sq.ft.-Sought opportunities to re-activate existing equipment in homes.-Averaged 4-5 sales per week of 8-10 appointments.-Earned training bonus for exceeding sales in training period.

Swannanoa, Nc, Us

-Mortgage Protection and Life Insurance Specialist-Licensed Life Insurance and Annuity Producer-Averaged $3000 weekly premium production-Set 8-10 appointments weekly over the phone-Maintained Quality of business above 85%-$0 debt outstanding with any insurance companies

Mclean, Virginia, Us

-Best job ever! Was trusted with a lot of different responsibilities and given flexibility to deliver results.-Executive Technical Support for Mars family members, executives, and board members-Presented IT team initiatives, fielded questions, and conducted interactive tutorials at site-wide associate business meetings averaging 60 attendees including executives and mars family-Saved over $10,000 for my cost center by implementing technology to reduce the monthly cost of cellular and data access. Savings realized by reducing International roaming and long distance charges for traveling users-Initiated suggestion box that helped improve customer feedback, demonstrate IT team initiative, and raise consumer confidence in site support team-Performed Systems Administrator duties in Windows and Netware Environment (10 Servers), managed employee resource allocation, provided smartphone support and implemented server security patches-Identified, troubleshot, and resolved application issues. Was responsible for owning and managing issue through resolution-Managed team priorities based upon business need and customer requirements (Executives)-Performed Managerial duties as follows: Co-managed budget of $250,000 for running costs and Capital Appropriations Budget. Interviewed, hired, and trained new team members-Consulted on IT specifications and Mars company culture with vendors. Eg. Laserfiche Electronic Document repository, Polycom video-conference room builds, and lobby re-design-Facilitated 9 member content steering group and implemented Scala Digital Signage at Global Headquarters

Duluth, Georgia, Us

-Sales of Retirement, college savings, and life Insurance products based upon financial Need Analysis-Interview and on-board new agents. Support new hires through licensing process-field trained new representatives

Sudbury, Ma, Us

-Supported mission critical technology for the entire Department of Veteran Affairs (VA).-Diagnosed and troubleshot issues regarding security devices, Enterprise Cyber Security Infrastructure Project (ECSIP) gateways, BLUECOAT, ePolicy Orchestrator, Network infrastructure, Federal Information Security Management Act (FISMA), and other VA system compatibilities.-Load balancing and resource allocation for over 400 Windows servers. 8 member team-Investigated and resolved security issues including hostile probes, compromises, system abuse, malicious code viruses.-Provided call center phone support for various VA software including Cisco VPN, Level3 dialer, VA- and CIRC Portal.-Interfaced with customers in non-technical terms to communicate technical needs to the appropriate responsible group.-Created knowledge base articles to facilitate triage process and ticket handling procedures.

-Established and managed help desk system (average 15 calls/day); documented activity for quality assurance and improved customer service-Deployed, repaired, and maintained hardware and software for 150 desktop users and 7 servers in client/server environment in 3 physical locations through T1 and Sonic Firewall to increase communication and save time and money; perform routine system backup- Utilization and moderate maintenance of HP Windows 2000 and 2003 servers-Managed migration of 120 computers from Windows 98 to Windows 2000 and developed documentation to assist customers with applications and basic hardware troubleshooting. End result was increased security, empowerment of users, and significant decrease in user-error helpdesk calls-Created and managed MS Access client/patient clinical database and designed reports to help management make better decisions and monitor case manager productivity-Influenced purchasing of systems based on business needs and financial ability to meet company objectives-Automated clinical and accounting forms to save time and money and realize improved ROI (reduction in overtime pay for case managers to input data after-hours)-Working knowledge of Audix voicemail, and Lucent and Nortel telephone systems administration, E-Cura, Citrix client applications, Web MD, Accpac, Millennium payroll

Spanish Immersion

Bachelor Of Science (Bs), Business Administration & Computer Infomation Systems

Spanish Immersion In Costa Rica

Hs Diploma

Education record