Gerard Carroll Email & Phone Number

Ireland

Ireland

Ireland

Providing Cyber Risk Quantification (CRQ) consulting, managed service solutions and Cyber Security Governance consulting services to clients globally .

County Dublin, Ireland

Business Continuity and Disaster Recovery Planning· Performing risk analysis of corporate functional areas to identify points of vulnerability and recommending disaster avoidance and reduction strategies, and improved resilience capabilities.· Facilitate and coordinate the development of and routine updates to technology disaster recovery and business continuity plans.· Recommending recovery strategies and options and assisting with the implementation of recovery solutions.· Assessing the Business Continuity implications of proposed technological changes and coordinating any revisions to existing Disaster Recovery/Business Continuity Plans and Procedures necessitated by such changes.· Plan and coordinate disaster recovery and business continuity exercises. Documenting the results of all tests and exercises and identifying any enhancements to the Disaster Recovery/Business Continuity Plans and Procedures.· Participate in architecture review and capacity planning discussions with company IT groups, with a focus on proactively assuring an adequate recovery of network and processing environment.· Provide expertise and support to management and business functional areas when a disruption occurs.· Assist business units with definition of critical, time-sensitive functions and assessment of potential business impact

Dublin

Local IT support for Dublin office providing first and second level support to approx 100 users locally and providing remote support to other offices across Europe. Duties include:* Troubleshooting software and hardware issues for users.* Hardware support for PC's, printers, phones, smartphones and video-conferencing equipment* Supporting other IT teams such as Networks and InfoSec for issues affecting Dublin office* Working on global projects such as Windows 10 upgrades and HW refreshes and disposals* Providing user training and documentation on new systems and products* Also McAfee and Nexthink administrator for the EMEA region.Also a member of the Software Deployment team which creates, tests and supports software packages for install using Tanium. Includes ensuring software versions are up to date and pushing these updates to all computers globally when needed.

Dublin

Contracting role providing first and second level IT support to over 150 on-site and remote users in Ireland.Duties included:*Troubleshooting software, hardware and network issues for users in the Dublin*New user account and hardware setup*Assisting with offsite BCP testing *Troubleshooting Printer and phone issues

Melbourne, Australia

Employed as a Service Support Technician providing first and second level support to over 2,500 users via calls received and tickets logged through the help-desk ticketing system on rotating shifts between 7am and 6pm. This was a rotating role between first level front-line support and second level technical support with emphasis on in-depth troubleshooting and knowledge documentation. Chief responsibilities included: *New user account creations in AD and other in-house systems*Desktop builds and upgrades using SCCM*Mobile support and set-up for iOS devices using MobileIron*Supporting remote users across Australia*Supporting issues in Citrix for multiple business units*Helping maintain AV equipment in meeting rooms and assisting with room setups and issues encounteredProject work included upgrade of all IT equipment for 50 users in satellite office in Adelaide including building all new PC's and laptops using USMT in SCCM while liaising with all end users along with troubleshooting minor issues onsite.

Dublin

Worked as an IT Support Engineer providing second level support to around 450 users through calls received and tickets logged through in-house ticketing system. Main responsibilities included: *New user account creations*Desktop builds and deployments*Maintaining and creating new company share drives using windows server 2008 and NetApp*Maintaining stock levels and purchasing of all IT equipment*Member of global Blackberry support team; setting up new devices for end users and trouble-shooting issues including maintaining the Blackberry Enterprise Server*Maintaining daily, weekly and monthly back-ups using backup exec*Organising and supporting 20+ users for Disaster Recovery testing off site*Setting up phones for users and general administration and troubleshooting on Nortel phone systemI was also heavily involved in migrating all Dublin end user PC's from Windows XP to Windows 7 including scheduling and planning with end users, ordering new equipment and securely decommissioning obsolete equipment.

Tuam, Co.Galway

Providing first and second level support to nearly 500 users in a manufacturing and R&D environment. Key responsibilities included:*Trouble shooting issues received via calls, emails and the IT ticketing system. *New user account creations in AD and Google Apps*Desktop builds and imaging using Ghost imaging*Maintaining all printer onsite *Using VMware to manage servers and deal with issues such as software licensing*Set-up of iPhone and Android devices for end users *Chief administrator of procurement website called Commerce One used by most employees of the company, including creating new users, approval processes, trouble-shooting, creating training documentation for users and other general admin Also involved in several major projects to upgrade IT infrastructure while company was rapidly expanding including domain migration, LAN upgrade, manufacturing HW upgrades and migrating from Nortel to Cisco phone systems.

Mbs E-Commerce

Bachelor Of Commerce (B.Com.)