Gerard Christopher Email & Phone Number

Bengaluru, Ka, In

India

Freelancer is the World’s largest freelance market place partnering with HP Globally to provide end to end onsite field support to its end customer. This is a global engagement pioneering the Freelancing and Work from home model, the first of its kind in this segment of service industry and the opportunity for me to lead from the front, Role Summary and Achievements• Owned Remote Field Service Operations covering 3 countries and 50+ cities based out of India• Lead 300+ field… Show more Freelancer is the World’s largest freelance market place partnering with HP Globally to provide end to end onsite field support to its end customer. This is a global engagement pioneering the Freelancing and Work from home model, the first of its kind in this segment of service industry and the opportunity for me to lead from the front, Role Summary and Achievements• Owned Remote Field Service Operations covering 3 countries and 50+ cities based out of India• Lead 300+ field engineers & 40+ support staff to drive the entire operations• Substantially grew call volumes from < +- 1000 calls / month to +- 8,000 calls / month • Owned and delivered Service delivery goals which included field TAT, SLA, sNPS, Part Reconciliation & Open calls• Successfully transited operations to vendor model to meet Operation cost goals• Trained and Mentored Managers with skills required to drive Remote Operations Show less

Bengaluru, Karnataka, India

AG Engineering Solutions (Remote) is a Supply Chain Management (SCM) solution provider specializing in hydraulics related equipment's, parts and accessories. It offers end to end solutions for global sourcing, logistics and delivery for any hydraulic related requirements covering markets in China, USA , Europe and IndiaRole Summary and Achievements• Business Head responsible for the complete end to end operations and P&L • Business Process implementation. • Organization… Show more AG Engineering Solutions (Remote) is a Supply Chain Management (SCM) solution provider specializing in hydraulics related equipment's, parts and accessories. It offers end to end solutions for global sourcing, logistics and delivery for any hydraulic related requirements covering markets in China, USA , Europe and IndiaRole Summary and Achievements• Business Head responsible for the complete end to end operations and P&L • Business Process implementation. • Organization growth including strategy, planning and implementation. • Clocked INR 12 million in top line revenue in the 1st year of its operation Show less

Bangalore

Silver Sky Soft is a global KPO / BPO service provider with Inside Sales as the primary process to target markets in the US, Europe and Australia and offering customized database solutions for any marketing requirements which included both traditional and digital marketing.Role Summary • Business Head responsible for the complete end to end operations and P&L• Business Process implementation.• Organization growth including strategy, planning and implementation.

Bangalore

Ample Business Solutions is a global KPO / BPO service provider with Inside Sales as the primary process to target markets in the US, Europe and Australia and offering customized database solutions for any marketing requirements which included both traditional and digital marketing Role Summary • Business Head responsible for the complete end to end operations and P&L• Business Process implementation.• Organization growth including strategy, planning and implementation.

Bangalore

Serco BPO , part of Serco Plc - a FTSE 100 CompanyRole Summary• Site Leader for Business Operations involving 1,100+ employees • Account Management of INR 240 million including P&L, Billing and Collection • Support Function Management – HR / Training / Administration / FinanceSkills achieved - Business Operations / Account Management / Support Function ManagementBusiness Operations • Inbound Voice & Email – Customer Service & Inbound… Show more Serco BPO , part of Serco Plc - a FTSE 100 CompanyRole Summary• Site Leader for Business Operations involving 1,100+ employees • Account Management of INR 240 million including P&L, Billing and Collection • Support Function Management – HR / Training / Administration / FinanceSkills achieved - Business Operations / Account Management / Support Function ManagementBusiness Operations • Inbound Voice & Email – Customer Service & Inbound Sales• Outbound Voice – Cross Selling , Up-Selling and Cold Calling• Tele Collections – End to End Debt Collections• Direct Marketing – Database Management , Mail room activities , Response Management and Event Management• Loyalty Marketing – Program implementation , Customer Contact Programs and Redemption / Fulfillment Process • Fulfillment Operations – Cash , Check and Document collectionAccount Management • Managing annual revenues of INR 240 million • Sales pitch to Sign up• Transitioning • Service Delivery• P & L• Billing , Collection & RelationshipSupport Function Management• Directed and Reviewed HR, Training and Administration functions • Initiated Recruitment , Retention and Employee Engagement strategies• Developed and Managed Vendor Relations • Facility Management• Approved, Authorized and Monitored all Finance functionsAttainments• Key Account wins that was strategic and vital for the Organization• Identified, Mentored and Developed Managers• Awards and Recognition's for contributions towards growth of the Organization Show less

South Africa

Golden Era Group is the largest privately owned Printing and Packaging Company in South Africa with operations spread across the African continentRole Summary• Assisted in implementation of ISO 9002 for the organization• Developed and trained workforce towards understanding and implementation of work flow processes and standard operating procedures• Customer and Vendor Relationship activities• Handled and Coordinated all Public Relation activities of the… Show more Golden Era Group is the largest privately owned Printing and Packaging Company in South Africa with operations spread across the African continentRole Summary• Assisted in implementation of ISO 9002 for the organization• Developed and trained workforce towards understanding and implementation of work flow processes and standard operating procedures• Customer and Vendor Relationship activities• Handled and Coordinated all Public Relation activities of the Organization Show less

Master Of Business Administration - Mba, Operations And Customer Relationship Management (Crm)

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Electronics And Telecommunication Engineering