Vice President Of Business Development-Financial Services
Columbus, Ohio, Us
We deliver measurable results, and our work typically generates a minimum of 20% customer service or sales revenue improvements for our clients. Weber Associates is a sales productivity firm helping Fortune 500 call center channels improve their cross selling and up-selling in sales and customer service environments. We develop clear, compelling and customer-focused marketing and sales aids, tools, intranets, communications, on-the-job coaching, and training programs that "the front line" can immediately apply to their jobs to become more effective and efficient. Weber believes that while a call center can have great technology, making the objectives ultimately depends on the people. In call centers, we focus on the steps of the call flow, the structure of the call and the conversation an agent has with the customer. We DO NOT focus on technology. We have done work for Harris Bank, Key Bank, National City, FirstUSA, and Capital One, Nationwide Advantage.