Gerard Gonzalez work email
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Gerard Gonzalez personal email
With over 15 years of experience in training and development, I am passionate about creating engaging and effective learning solutions that empower learners and drive business results. I am a Training Manager at SBM Management Services, a leading provider of facility services, where I oversee the learning management system, process documentation, and new site manager training for a large and diverse workforce.In my current role, I established the first-ever process documentation and guidelines for the Training Manager role, which improved consistency, efficiency, and quality across the training function. I also manage the learning management system for a business with 10,000 employees across 250 client operations, ensuring timely and accurate delivery of training content and reporting. Additionally, I facilitate new site manager training, where I use my skills in Wrike, CRM, and emotional intelligence to create a positive and collaborative learning environment.
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Knowledge Base SupervisorUpgrade, Inc.Phoenix, Az, Us
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Training ManagerSbm Management Services, Lp Apr 2023 - PresentMcclellan, California, Us- Established the first-ever process documentation and guidelines for the Training Manager role. This included 1 Training Manager playbook, 6+ SOP guidelines to standardize work, and 3 new interdepartmental workflows. - LMS administrator for a business with 10K employees across 250 client operations. - Established standard operating procedures and documentation along with best practices for all core job tasks.- Facilitated new site manager training. -
Associate Program ManagerCarvana Oct 2021 - Nov 2022Tempe, Arizona, Us- Pioneered career advancement opportunities by establishing the first succession pathway program for Carvana Logisics LLC, Vehicle Transporter Role. - Developed Carvana Logisitc's first Validation of Skills for Loading/Unloading and partnered to implement its use within Vehicle Transporter onboarding and by local site safety teams. - Primary owner for Carvana Logistics Vehicle Transporter role onboarding. Managed the development of a new onboarding program, updates, and maintenance cycle planning. - Facilitation consultant and advanced level facilitator for Carvana Logistics leader-facing instructor-led training. -
Us Manager Of FacilitatorsGodaddy Aug 2017 - Apr 2022Tempe, Az, Us• Train and certify learning professionals. • Continually grow performance of a team of facilitators across the US.• Facilitate high level profile training courses to high level stakeholders. • Measure and maintain onboarding objectives with GoDaddy Learning Delivery. -
Corporate TrainerGodaddy Oct 2013 - Aug 2017Tempe, Az, Us• Facilitated training classes in a technical, sales, and continuing learning.• Created training and testing material and tested its effectiveness.• Launched hosting chat from the ground up in an international setting.
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Customer Development Team AgentGodaddy Oct 2012 - Jun 2013Tempe, Az, Us• Made outbound calls to clients to assist them with their online presence.• Strived to meet departmental and personal sales goals. • Introduced new clients to Go Daddy to ensure that they are on the right path for personal or business success.
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Hosting SupportGodaddy Aug 2011 - Nov 2011Tempe, Az, Us• Assisted current and new clients build their internet presence. • Consulted with clients to meet their personal and business goals. • Helped clients with issues they faced online.
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Geek Squad Superviser/TrainerBest Buy Dec 2007 - Aug 2011Richfield, Minnesota, Us• Supervised 20 “Geek Squad” employees and sales associates at any given time.• Managed the training and development of two Arizona districts for technical training. • Trained newly hired agents on best practices in sales and technical repair.• Ensured that out facility maintained best practices for data management.• Employed situation specific sales strategies to meet and exceed assigned sales goals.
Gerard Gonzalez Skills
Gerard Gonzalez Education Details
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Arizona State UniversityPsychology
Frequently Asked Questions about Gerard Gonzalez
What company does Gerard Gonzalez work for?
Gerard Gonzalez works for Upgrade, Inc.
What is Gerard Gonzalez's role at the current company?
Gerard Gonzalez's current role is Knowledge Base Supervisor.
What is Gerard Gonzalez's email address?
Gerard Gonzalez's email address is gg****@****ddy.com
What schools did Gerard Gonzalez attend?
Gerard Gonzalez attended Arizona State University.
What skills is Gerard Gonzalez known for?
Gerard Gonzalez has skills like Management, Leadership, Social Media, Sales, Training, Team Leadership, Customer Service.
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