AeroLeads people directory · profile
Gerard Gonzalez Email & Phone Number
Knowledge Base Supervisor
at
Upgrade, Inc.
1 work email found
@carvana.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Knowledge Base Supervisor
Location
Phoenix, Arizona, United States
Who is Gerard Gonzalez? Overview
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Quick answer
Gerard Gonzalez is listed as Knowledge Base Supervisor at Upgrade, Inc., based in Phoenix, Arizona, United States. AeroLeads shows a work email signal at carvana.com and a matched LinkedIn profile for Gerard Gonzalez.
Gerard Gonzalez previously worked as Training Manager at Sbm Management Services, Lp and Associate Program Manager at Carvana. Gerard Gonzalez holds Psychology from Arizona State University.
Company email context
Email format at Upgrade, Inc.
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{first}.{last}@carvana.com
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AeroLeads found 1 current-domain work email signal for Gerard Gonzalez. Compare company email patterns before reaching out.
Profile bio
About Gerard Gonzalez
With over 15 years of experience in training and development, I am passionate about creating engaging and effective learning solutions that empower learners and drive business results. I am a Training Manager at SBM Management Services, a leading provider of facility services, where I oversee the learning management system, process documentation, and new site manager training for a large and diverse workforce.In my current role, I established the first-ever process documentation and guidelines for the Training Manager role, which improved consistency, efficiency, and quality across the training function. I also manage the learning management system for a business with 10,000 employees across 250 client operations, ensuring timely and accurate delivery of training content and reporting. Additionally, I facilitate new site manager training, where I use my skills in Wrike, CRM, and emotional intelligence to create a positive and collaborative learning environment.
Listed skills include Management, Leadership, Social Media, Sales, and 3 others.
Current workplace
Gerard Gonzalez's current company
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8 roles
Gerard Gonzalez work experience
A career timeline built from the work history available for this profile.
Training Manager
- Established the first-ever process documentation and guidelines for the Training Manager role. This included 1 Training Manager playbook, 6+ SOP guidelines to standardize work, and 3 new interdepartmental workflows. - LMS administrator for a business with 10K employees across 250 client operations. - Established standard operating procedures and documentation along with best practices for all core job tasks.- Facilitated new site manager training.
Associate Program Manager
- Pioneered career advancement opportunities by establishing the first succession pathway program for Carvana Logisics LLC, Vehicle Transporter Role. - Developed Carvana Logisitc's first Validation of Skills for Loading/Unloading and partnered to implement its use within Vehicle Transporter onboarding and by local site safety teams. - Primary owner for Carvana Logistics Vehicle Transporter role onboarding. Managed the development of a new onboarding program, updates, and maintenance cycle planning. - Facilitation consultant and advanced level facilitator for Carvana Logistics leader-facing instructor-led training.
Oct 2021 - Nov 2022
Us Manager Of Facilitators
• Train and certify learning professionals. • Continually grow performance of a team of facilitators across the US.• Facilitate high level profile training courses to high level stakeholders. • Measure and maintain onboarding objectives with GoDaddy Learning Delivery.
Aug 2017 - Apr 2022
Corporate Trainer
• Facilitated training classes in a technical, sales, and continuing learning.• Created training and testing material and tested its effectiveness.• Launched hosting chat from the ground up in an international setting.
Oct 2013 - Aug 2017
Customer Development Team Agent
• Made outbound calls to clients to assist them with their online presence.• Strived to meet departmental and personal sales goals. • Introduced new clients to Go Daddy to ensure that they are on the right path for personal or business success.
Oct 2012 - Jun 2013
Hosting Support
• Assisted current and new clients build their internet presence. • Consulted with clients to meet their personal and business goals. • Helped clients with issues they faced online.
Aug 2011 - Nov 2011
Geek Squad Superviser/Trainer
• Supervised 20 “Geek Squad” employees and sales associates at any given time.• Managed the training and development of two Arizona districts for technical training. • Trained newly hired agents on best practices in sales and technical repair.• Ensured that out facility maintained best practices for data management.• Employed situation specific sales strategies to meet and exceed assigned sales goals.
Dec 2007 - Aug 2011
1 education record
Gerard Gonzalez education
-
Arizona State University
FAQ
Frequently asked questions about Gerard Gonzalez
Quick answers generated from the profile data available on this page.
What company does Gerard Gonzalez work for?
Gerard Gonzalez works for Upgrade, Inc..
What is Gerard Gonzalez's role at Upgrade, Inc.?
Gerard Gonzalez is listed as Knowledge Base Supervisor at Upgrade, Inc..
What is Gerard Gonzalez's email address?
AeroLeads has found 1 work email signal at @carvana.com for Gerard Gonzalez at Upgrade, Inc..
Where is Gerard Gonzalez based?
Gerard Gonzalez is based in Phoenix, Arizona, United States while working with Upgrade, Inc..
What companies has Gerard Gonzalez worked for?
Gerard Gonzalez has worked for Upgrade, Inc., Sbm Management Services, Lp, Carvana, Godaddy, and Best Buy.
How can I contact Gerard Gonzalez?
You can use AeroLeads to view verified contact signals for Gerard Gonzalez at Upgrade, Inc., including work email, phone, and LinkedIn data when available.
What schools did Gerard Gonzalez attend?
Gerard Gonzalez holds Psychology from Arizona State University.
What skills is Gerard Gonzalez known for?
Gerard Gonzalez is listed with skills including Management, Leadership, Social Media, Sales, Training, Team Leadership, and Customer Service.
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