Gerard Maceda Email & Phone Number

Tacloban, Eastern Visayas, Philippines

• Utilize communication skills in Tagalog and English when interacting with customers, in-person and over the phone.• Lead meetings to provide coworkers status updates and changes in daily operations and bank management.• Recruit and supervise new team employees in onboarding and orientation.• Coordinate and ensure strict following to all formal bank practices, policies and procedures.• Pick up, count, verify and deliver cash deposits for clients, vendors and to sister bank branches.• As Branch Manager: assist the team with daily operations where help is needed. (Custodial, security, key holder, etc.)o Course Training: Counterfeit Money and Fraud Detection

Tacloban, Eastern Visayas, Philippines

• Operated as a point-of-contact for processing client applications for new accounts, products, contracts and services.• Provided quality customer service to high-volume inquiries to process transactions and resolve issues.• Set up new accounts for banking services and provide customers with account information.• Managed inbound phone calls by providing customer service to resolve issues through questioning & listening skills.• Collect and document financial and personal data into customer relationship software databases for tracking.• Communicated with empathy, patience and understanding to diffuse conflicts and improve customer experience.