I am a top-performing, multi-faceted business and customer success strategist, recognized throughout my career as a driving force that delivers sound leadership utilizing keen business, commercial, financial, and sales acumen to exceed organizational expectations. Expert knowledge on people development which drives increased levels of efficiencies and productivity. A few of my credentials and strengths include....• Bachelor of Science Degree• Expert Call Center Operations• Customer Success Strategy• Multi-site Management• Forecasting & Revenue Generation• Resolution & Escalation Management• Consumer Engagement & Retention• Leading, Training, Mentoring• Goal Setting & Road MappingI have a broad base knowledge of daily operations, streamlining practices, building high-performance teams and delivering highest services. Extensive experience in market research, new product planning and launch, and effectively disseminating operational, training, and business principles across all levels of personnel to drive excellence across the workplace.
Listed skills include Leadership, Sales Management, Sales, Account Management, and 14 others.