Accountable for all IT infrastructure end-user Desktop services for sites in U.S. Provided services cover all staff used devices, such as laptops/desktops, smart phones, tablets. Responsibilities also include VOIP services and phones, Cloud applications, Exchange/Office 365 administration, management of conference and video conference technologies, as well as managing storage services through Egnyte. Perform project management functions and manage resolution for all incidents and requests.• Saved $60K in annual licensing costs by migrating from Appriver hosted services with separate licenses for MS Office and Exchange to Office 365 services.- Managed all aspects of migration - Performed all migrations using Bititan.• Audited desktop security and found it lacking structure or manageability. Moved all users to Sophos Central.• Managed technical aspect of build out of HQ in Waltham- Installed new Cisco Meraki network with redundant firewalls and WAN connections- Removed old network and managed installation of all new CAT 6 cabling and installation of new Wireless Access Points• Proposed new intranet for all brands to fill the lack of centralized point of communication- Designed and built Intranet on Igloo communities.- Designed embedded forms for IT and other dept. for ease of access that flow into tracking systems.• Migrated all users and applications to a SSO platform Onelogin.- Configured and tested all applications for single sign on.- Integrated SSO with Intranet portal for one stop application access

Retained through company iterations of ABBOTT BIORESEARCH CENTER to most recent, a $22B multinational pharmaceutical company with 35K employees.Accountable for end-user Desktop services for sites in U.S., Canada, Worcester, MA, Puerto Rico, and Latin America. Managed combined budget of more than $2.6M and direct a staff of 18 full-time and contractors ranging from Junior Technicians to Site Managers/Supervisors. Provided services cover all staff used devices, such as laptops/desktops, smart phones and tablets, lab instruments, conference and video conference technologies, as well as managing print services through HP. Performed project management functions and managed resolution for all incidents and requests.• Saved $90K in annual costs for printing equipment; determined user current and forecasted needs, and swapped, replaced, or removed devices.• Designed and launched new organizational structure that better supported local business needs; adopted by corporate IT as a model.• Recognized as key member of team that helped launch new neuroscience business in Cambridge, MA; accountable for development of all end-user IT Desktop services, including video conferencing, meeting and conferencing, printers, instruments, Wi-Fi and mobile devices.• Setup all offices; purchased and deployed all Desktop and Laptops resulting in site opening on-time and under budget.• Spearheaded effort to separate all Desktop related activities and services from Abbott to Abbvie at sites.• Established service policies and procedures ensuring smooth transition; collaborated with Abbott colleagues and completed project in 1 year.• Orchestrated revamp of video, conference, and collaboration conference rooms in Worcester; assembled and directed team which worked with customers to gather requirements; team received an award from site management.

A $30B international company with 100K employees.In charge of directing Desktop services for sites in Canada, Worcester, MA, NJ, Puerto Rico, and Latin America.Managed combined budget of more than $3M and staff of 24 full-time and contractors of Junior Technicians and Site Managers/Supervisors. Scope of services covered all devices that staff used, including laptops/desktops, smart phones and tablets, lab instruments, conference and video conference technologies, as well as managed print services through HP. Conducted project management functions and managed all incidents and requests.• Created metrics package for desktop activities that was later adopted by corporate IT Desktop.• Executed and managed more than 26 disentanglement activities due to the separation from BASF Bioresearch and the integration with Abbott Laboratories.• Received the President’s Award for directing seamless merger with almost no impact on the business.• Chosen as a Subject Matter Expert in the area of Service Request Management, and as a member of the team that vetted and chose the replacement of the incident management system; this was a leadership role in a global organization where it was rare for people outside of corporate to be chosen as a leader.• Cited by CIO sited as organization model for data safety and security.• Authored policies that were adopted at the corporate level regarding management of local administration rights, cost efficient solutions for personal printer uses that would save hundreds of thousands of dollars. • Selected to represent Global Desktop services on the Global Support design team to define future work processes after major reorganization and centralization of IT. • Defined structure and communications flow between each Division.

Working for the Desktop Engineering group/I.S. Help Desk. Supporting PC's running Windows Duties included project lead/engineering rollouts, building and networking servers and desktops, administering and troubleshooting accounts on Novell Netware servers Supervised helpdesk staff, and provide support for other I.S. groupsResearch and recommend hardware and software solutions to meet the needs and goals of the user communityPerformed project leader responsibilities