Managing a team of 5 Client Support Specialists across EMEA, ensuring high-quality, timely support for our Enterprise clients while driving team performance to meet service goals. I also manage a portfolio valued at over $7 million, building and maintaining strong client relationships, identifying growth opportunities, and implementing strategies to enhance long-term client satisfaction and retention.

Building long-term relationships with our biggest clients in the Middle East with a portfolio valued at 2m USD. Consulting organisations using Arabic in the operational use of Meltwater products across international departments, sharing best practices in the execution of their strategies, and empowering clients to make better business decisions based on data-driven insights.

Lanterna is a specialist company for International Baccalaureate (IB) students, tutored by other ex-IB students. The classes require rigorous preparation and organisation in order to teach the entire 2-year course in just 5 days, as well as effective communication and presenting skills.

A summer internship at a startup chocolate company based in London. Responsibilities included selling to new businesses, developing and maintaining relationships with stockists

A summer internship organised in conjunction with the UK Government’s Trade and Investment Department (UKTI). Following a rigorous week of training from experts from UKTI, we were given placements with key SMEs to promote international trade and foreign investment. Displacement involved investigating routes to the German market, and following months of planning, I am pleased to see that Luscombe is now present in German supermarkets.