Metropolitan Operations Manager
CurrentResponsible for the Home and Business Sector of O'Brien Glass
Aug 2022 - Present
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Gerard O’Brien Email & Phone Number
National Operations Manager | Field Management | Head of Performance Delivery | Customer Service | Sub-Contractors | Training
at
O'Brien Glass Industries
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 71%
Current company
Role
National Operations Manager | Field Management | Head of Performance Delivery | Customer Service | Sub-Contractors | Training
Location
Melbourne, Victoria, Australia
Company size
Who is Gerard O’Brien? Overview
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Quick answer
Gerard O’Brien is listed as National Operations Manager | Field Management | Head of Performance Delivery | Customer Service | Sub-Contractors | Training at O'Brien Glass Industries, a company with 374 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Gerard O’Brien.
Gerard O’Brien previously worked as Metropolitan Operations Manager at O'Brien Glass Industries and Head of Performance Delivery at Bsa Limited..
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O'Brien Glass Industries
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Profile bio
About Gerard O’Brien
I am a highly experienced General Operations and Sales Manager with over 25 years expertise in field management and process reengineering across a varied cross section of industries and diverse clients including Telecommunications (NBN/Foxtel/Optus), Construction and Facilities Management organisations.A hands-on and customer focused people manager, who always strives for customer service excellence and best practice. Able to work under pressure and meet deadlines, Able to recognise client needs and bring enthusiasm to teams whilst encouraging others to develop practical and innovative solutions which deliver on client expectations. Six Sigma and Train the Trainer qualified, with experience owning own business.Key Skills | Specialisations• Mentoring, coaching and team management• Time management and meeting tight timelines• Field operations• Resource allocation• Conflict resolution and negotiation• Customer service• Strategy development• Continuous improvement and change management
Current workplace
Gerard O’Brien's current company
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O'Brien Glass Industries
7 roles · 32 years
Gerard O’Brien work experience
A career timeline built from the work history available for this profile.
Head Of Performance Delivery
Reassess the operations capability and working model to build framework for growth
Nov 2021 - 2022
National Operations Manager
Responsible across three key areas of business – supply planning, the command centre and the field workforce of approx. 500 subcontractors across NBN, Foxtel and Optus Role is to deliver KPIs and service level agreements, managing the daily operations providing support for team and resolution of any customer issues efficiently, conducting compliance audits.
May 2019 - Oct 2021
Director
Managing a successful Jims Building Maintenance division including project management in the Residential and Commercial sectors. Liaising with Customers from quote to delivery of workOver time 20 subcontractors.
2005 - 2019
~14 yrs
Service Manager
Coordination of ~60 service technicians in Victoria / Tasmania and South Australia who provided daily servicing of security access control systems for Tier 1 Australian customers (inc. ANZ Bank / Prison Service / Lend Lease / RMIT) back to a central location
2004 - 2005
~1 yr
State Manager/Operations Manager
Responsible for up to 140 individual contractors providing Pay TV and Telephony / Data connectivity to the OPTUS / FOXTEL & ADT Security networks. Managing end to end operations for the State of Victoria, including: Warehousing; Stock control; Call Centre; Admin; Field Technicians
1998 - 2004
~6 yrs
Client Relationship Manager
1994 - 1998
~4 yrs
Team & coworkers
Colleagues at O'Brien Glass Industries
Other employees you can reach at obrienglass.com.au. View company contacts for 374 employees →
BP
Beth Pope
Colleague at O'Brien Glass Industries
Greater Brisbane Area, Australia
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MT
Mark Toto
Colleague at O'Brien Glass Industries
Greater Sydney Area, Australia
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RJ
Rick Johnstone
Colleague at O'Brien Glass Industries
Victoria, Australia, Australia
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BD
Benton Duthie
Colleague at O'Brien Glass Industries
Greater Sydney Area, Australia
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NM
Natalie Mikhail
Colleague at O'Brien Glass Industries
Sydney, New South Wales, Australia, Australia
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JS
John Simmons
Colleague at O'Brien Glass Industries
Coomera, Queensland, Australia, Australia
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JW
Jessica W.
Colleague at O'Brien Glass Industries
Greater Sydney Area, Australia
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PO
Paul O Brien
Colleague at O'Brien Glass Industries
County Kilkenny, Ireland, Ireland
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LR
Lisa Robinson
Colleague at O'Brien Glass Industries
Townsville, Queensland, Australia, Australia
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WA
Wayne Alexander
Colleague at O'Brien Glass Industries
New South Wales, Australia, Australia
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Beth Pope
Colleague at O'Brien Glass Industries
Greater Brisbane Area, Australia
View →
MT
Mark Toto
Colleague at O'Brien Glass Industries
Greater Sydney Area, Australia
View →
RJ
Rick Johnstone
Colleague at O'Brien Glass Industries
Victoria, Australia, Australia
View →
BD
Benton Duthie
Colleague at O'Brien Glass Industries
Greater Sydney Area, Australia
View →
NM
Natalie Mikhail
Colleague at O'Brien Glass Industries
Sydney, New South Wales, Australia, Australia
View →
JS
John Simmons
Colleague at O'Brien Glass Industries
Coomera, Queensland, Australia, Australia
View →
JW
Jessica W.
Colleague at O'Brien Glass Industries
Greater Sydney Area, Australia
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PO
Paul O Brien
Colleague at O'Brien Glass Industries
County Kilkenny, Ireland, Ireland
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LR
Lisa Robinson
Colleague at O'Brien Glass Industries
Townsville, Queensland, Australia, Australia
View →
WA
Wayne Alexander
Colleague at O'Brien Glass Industries
New South Wales, Australia, Australia
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FAQ
Frequently asked questions about Gerard O’Brien
Quick answers generated from the profile data available on this page.
What company does Gerard O’Brien work for?
Gerard O’Brien works for O'Brien Glass Industries.
What is Gerard O’Brien's role at O'Brien Glass Industries?
Gerard O’Brien is listed as National Operations Manager | Field Management | Head of Performance Delivery | Customer Service | Sub-Contractors | Training at O'Brien Glass Industries.
Where is Gerard O’Brien based?
Gerard O’Brien is based in Melbourne, Victoria, Australia while working with O'Brien Glass Industries.
What companies has Gerard O’Brien worked for?
Gerard O’Brien has worked for O'Brien Glass Industries, Bsa Limited., Jim'S Group, Chubb Fire & Security Australia, and Tech2.
Who are Gerard O’Brien's colleagues at O'Brien Glass Industries?
Gerard O’Brien's colleagues at O'Brien Glass Industries include Beth Pope, Mark Toto, Rick Johnstone, Benton Duthie, and Natalie Mikhail.
How can I contact Gerard O’Brien?
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