Gerard Patrick Lim Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

 Maintained computer lab operations and security. Assisted students and faculty with various operational problems, in addition to maintaining computer lab operations and activities. Provided hardware and software support for computer lab operations. Maintained computer hardware and software applications inventory to ensure availability of equipment in.

Dubai Media City, Dubai United Arab Emirates

 Provide Level 1 and Level 2 IT Support. Serving as the first point of contact for customers seeking technical assistance over the phone or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by customers. Receive and record technical.

Abu Dhabi, United Arab Emirates

•  Responsible for Site survey, Project Planning and Design, Project Implementation and Project Handling. Leading the project team and coordinating the project Implementing the agreed action plan to the agreed.
• Cable pulling, Installation of ONT(Optical Network Terminal), Fiber termination in ODF(Optical Distribution Frame) IBS, node B installation (In-Building Solution under DU)
• Cable pulling, Installation of RRU(Remote Radio Unit), BBU(Baseband Unit), RTN and Microwave antenna including alignment. Microwave Installation and Maintenance
• Cable pulling, Installation of Microwave including Alignment (E-band Gigabit link, Motorola PTP radio’s, etc.) Rectification Works in BTS stations (under DU)
• Maintenance of BTS stations. Structured Cabling (Western Region Municipality)
• Cable Pulling, Installation of the Server rack and its accessories, Commissioning and Testing. Installation of Wireless Equipment’s and Cameras. (Abu Dhabi Municipality–Traffic Control Centre)

Alabang, Muntinlupa City, Philippines

 Monitor the performance of trainees and Do one-on-one coaching to help them improve their performance.  Takes Customer calls in an inbound call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and.