Gerard Paul Java Email & Phone Number

Calgary, Alberta, Canada

Configures and maintains key infrastructure components, including core and edge networks, branch SD-WAN, core and branch firewalls and Skype for Business servers.Designs new solutions as business requirements evolve.Keeps abreast of IT developments and projects, updates management of progress and milestones.Monitors escalated support tickets, distributes them to qualified team members and assumes advanced troubleshooting requirements.

Calgary, Ab, Canada

Datacentre health monitoring, network analysis and troubleshooting, backup monitoring and media management, advanced IT support cases.

I was responsible for escalated and advanced support cases requiring more in-depth troubleshooting and problem analysis. I also assisted the datacentre team especially in hands-on networking-related tasks.

Calgary, Ab

My duties included the monitoring of the overall health of the network in an Internet Service Provider environment, configuration and administration of local support servers (including proxies, SMTP gateways and Apache/MySQL/PHP servers). I was also heavily involved in network-related recommendations for our largest customers, as well as rendering assistance in setting up and maintaining Linux-based systems for customers.

Primarily responsible for the set-up and maintenance of local Linux servers and tier 2 customer service.

M.Sc., Information Technology

B.Sc., Computer Science