Onsite Support - BPC- Banco de Poupança e Crédito, LuandaAngola (6 months - Govt. owned Bank of Angolan country)- Performed and implemented process improvement initiatives and responsible for most complex business and systems process analysis.- Produced Business Requirement Documents (BRD) covering end to end features of Clearings (existing & new), SWIFT queries (for international payments), R2P (Request to Pay) and other functionality in Payments domain.- Analyze received BRD from clients and perform gap analysis, Functional flow testing (Regression and Negative Testing).- Creation of test strategy, test plans, test scripts, script execution for Retail core operations applications.- Performed Manual testing and lead the BRD and FSD reviews. Offshore Support:- Experienced in Equation and the Domain activities which includes operational testing activities in accordance with the principles defined by the testing strategy for the assigned test levels by carrying out the following tasks: - Configuration of Equation Modules, L1 support- Familiar with the following version of CBS & Teller Applications BFEQ 4.0, Finacle and Flexcube- Collaborate with stakeholders to analyze, and document clear and concise business requirements.- Lead and drive discussions with business, functional and technical development teams to design and specify solutions that address business needs.- Interact with onsite clients, coordinator / scrum master, analyst and offshore development, support team and other cross-functional teams to understand the requirements for the different banking products.- Developed and executed test plans, framing test cases, review testing to ensure solutions meet business requirements and are free of defects.-Maintained comprehensive and organized documentation of all business analysis activities.

- Collaborated with internal team such as front, middle and back office staff to obtain required information and applicable documentation related to client on-boarding and KYC and Accountopening process.- Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions.- Process cash transactions, transfer transactions and clearing of instruments.- Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits.- Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.- Flexcube CBS menus and handled the Branch operations and responsible for Compliance relating to Branch management.- Acquired third party business such as Life, General, Term, Health insurance and Mutual funds for our branch.- Rectify the branch queries and solving the technical issues. - Reporting daily branch report to higher officials.