- B2B customer portfolio in the BNPL (Oney, Alma, Finfrog) and cashback (Joko, Naomi)- Onboarding customers for the payment use case- Identification of improvements in the API integration of customers in RUN- Build script to detect configurations to be optimized

- Managed and maintained good relationships to ensure a high level of customer service with Key Accounts in CPG industry (Lactalis, Mondelez, Pernod-Ricard, L'Oréal, Ferrero)- Supervised 2 employees, providing training, support and guidance- Leaded customer onboarding, workshops and training sessions- Developed high-quality reports using tools like Excel and VBA or Power BI- Translated customer needs into technical specifications- Identified the potential for upscaling and expansion- Followed day-to-day operations, managed priorities according to delivery deadlines- Regularly reviewed customer usage metrics to identify issues- Coordinated with the R&D, sales and support team

- In charge of clients such as: Innocent, Lesieur, Saint Gobain, Coty Brazil, General Mills UK- Configured and deployed our Space planning software to 1600 users- Developed Python scripts to automate tasks or fix data from an Excel file, a server (with JSON + APIs) or a local database (SQLite)- Maintained English and French documentation updated (user guides, training materials, FAQ's)- Level 2 support, software debugging and work closely with customer IT departments- Performed the functional test cases received from the quality assurance team

- Ensured the proper reception and delivery of customer material (product database, image library, KPI inputs, data analysis export)- Imported and maintained large databases- Monitored the image recognition performance and SLA- Supported customers with basic technical support for current and past software versions- Escalate help desk tickets to level 2 support

Rewarded as "best sales associate of the mall"