Gerard Estrada Email & Phone Number

Philippines

SecurityCloud and ServersNetworkDigital WorkplaceService DeskField Support

Manila, National Capital Region, Philippines

HelpdeskData Processing, and Data ControlTechnical Support, - Desktop and EndpointIdentity Access ManagementIncident and Problem Management, Network Operations and MonitoringProjects - Helpdesk Managed Service, Enterprise Monitoring System, Helpdesk and Service Management System, Cloud, ERP, EPM, OFSAA, Enterprise Scheduler, Ivanti, Kaseya, Oracle Fusion, ERP, EPM, etc.

Metro Manila

IoT, IoT Platform, Smart Meters, Digital Transformers, Smart Factory, MES, SCADA, Smart Pole and Lighting, Smart Tracking, Project Management, Operations Support, Vendor Management and Sourcing.

IT Organization LeadershipGround up establishment of AC Energy's IT Organization, ,System and Infrastructure.SAP ERP, Oracle Financial Consolidation Cloud, Microsoft O365, Billing System implementation, Customer Portal,Network & Hardware Infrastructure BuildCloud Application Implementation,SCADA, Desktop, AD, Security, WAF, SSL, AV , UTM, Access point implementation and migration.Project Management

New Zealand

Leads a team of IT professionals and is accountable for the strategic and operational leadership of the IT Service Team.Develop a comprehensive IT strategy that aligns to the business strategy.Leads the implementation of all plans, projects and road maps derived from the strategy. Ensures all operating systems meet business needs on a daily basis and constantly strives to deliver excellent business systems and applications to the organisation. Leads a culture of… Show more Leads a team of IT professionals and is accountable for the strategic and operational leadership of the IT Service Team.Develop a comprehensive IT strategy that aligns to the business strategy.Leads the implementation of all plans, projects and road maps derived from the strategy. Ensures all operating systems meet business needs on a daily basis and constantly strives to deliver excellent business systems and applications to the organisation. Leads a culture of service excellence ensuring internal customer needs are understood and that best practice delivery exceeds expectations.Leading a team handling Asset Management, GIS, Business Intelligence, Oracle & SQL Server Database, Server & Network Infrastructure, Desktop Support, Service Desk, Security & Project Management. Show less

Pasay

Operations & Computer Facilities- Helpdesk & Problem Management- Enterprise Server and Network Monitoring- Data Center Operations- Desktop Support- Finance & AdministrationLead and manage the Helpdesk, Computer Operations, Network and Server Monitoring, IT Finance & Administration, Desktop and Software Support Team of the SM Retail group.Provided clear and focused leadership while mentoring his team towards improved customer service and support acknowledged… Show more Operations & Computer Facilities- Helpdesk & Problem Management- Enterprise Server and Network Monitoring- Data Center Operations- Desktop Support- Finance & AdministrationLead and manage the Helpdesk, Computer Operations, Network and Server Monitoring, IT Finance & Administration, Desktop and Software Support Team of the SM Retail group.Provided clear and focused leadership while mentoring his team towards improved customer service and support acknowledged by users.Improved and established the company’s incident and problem management process.Establishment of SLAs and KPIs across the company.Established regular Service Level Reporting to monitor and improve IT performance.Improved systems availability, response and resolution time across all system by closely monitoring system uptime and proactively addressing potential issues.Improved batch processing time window allowing early availability of system to users.Enhancement of present desktop, software and peripheral purchasing process resulting in early delivery of request and product matched to user’s requirements.Establishment of the network, database and server monitoring teams.Actively offered new services to improve overall IT efficiency and improvement in service. Show less

- Tier 2 / Tier 3 Systems Administration - Unix,Windows and Storage- ISO 20000 Certification /ITIL ComplianceLead the Infrastructure Operations and Infrastructure Support team of Telus Canada providing 24 x 7 IT tier 3 systems administration for Unix (Solaris, AIX, HP), Windows, storage and backup as well as problem management and change management process support for Telus clients.Led and championed the Infrastructure Operations team in obtaining ISO 20000… Show more - Tier 2 / Tier 3 Systems Administration - Unix,Windows and Storage- ISO 20000 Certification /ITIL ComplianceLead the Infrastructure Operations and Infrastructure Support team of Telus Canada providing 24 x 7 IT tier 3 systems administration for Unix (Solaris, AIX, HP), Windows, storage and backup as well as problem management and change management process support for Telus clients.Led and championed the Infrastructure Operations team in obtaining ISO 20000 certification. Renegotiate and reinforced Service Level management and reporting within the organization resulting in greater focus and engagement of the team.Improved SLA attainment across existing KPIs /metrics of the team resulting in improved confidence of onshore clients with the Manila office.Implemented a new organizational setup resulting in improved cascade of management directives and initiatives while providing immediate feedback from the teams. Show less

- Project Management- IT Support & SecurityProvide project management and technical support involving server, storage, network, desktops, IP telephony, mobile phone, database including Citrix, VMware, Lumension, Netapps, Checkpoint and several other applications.Successfully implemented ARC’s E-learning and End point Security system.Successfully Project managed and lead the roll-out of Citrix Published Desktop in ARC’s Regional Parks.Implemented team… Show more - Project Management- IT Support & SecurityProvide project management and technical support involving server, storage, network, desktops, IP telephony, mobile phone, database including Citrix, VMware, Lumension, Netapps, Checkpoint and several other applications.Successfully implemented ARC’s E-learning and End point Security system.Successfully Project managed and lead the roll-out of Citrix Published Desktop in ARC’s Regional Parks.Implemented team performance measurement in the ICT Team.Provided effective and efficient support of the Auckland Regional Council’s Data Centre Infrastructure, IT Helpdesk and Contact Centre.Training and certification on ITIL ver3 and Citrix Show less

Global Helpdesk

Global Service Desk and local IT Support.

- IT Management- Data Center Management- Data Center Operations- IT Audit (ISO 20000 & SOX)

Mba

Bs Electronics And Communications Engineering

Bsece