Gerard Arockiaraj Email & Phone Number

Chennai, Tamil Nadu, India

• Gathering and analyzing the business requirements and describing the system to be built, typically using use case modeling and other structured techniques
• Describing and reviewing business processes with the client, as necessary
• Translate stakeholder requirements into different tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams
• Collaborate with Business Users and document the Business Requirement Documents (BRD) and Operation Process documentation
• Capable of liaising with the client's senior management, convincing them and getting sign-off
• Develop relationship with partners, working with them to optimize and enhance our integration

Chennai Area, India

• Preparing Project Plan for all Projects.
• Preparing documents such as Software Requirement Specification, Functional Requirement Document and Fit gap Analysis.
• Preparing Project Schedule, Maintaining the Project Tracker.
• Arranging regular meetings with the clients and giving them a comfort feeling about the ongoing project.
• Interviewing candidates and providing feedback to HR department.
• Assigning resources to projects.

Chennai, Tamil Nadu, India

• Supporting the Norton products by Symantec for Computer Security, Firewall, Data backup and restore and Identity protection
• Creating tickets in Salesforce, following up the tickets and escalating tickets to the next level
• Analyzing the Anti-virus logs provided by the Engineering team and spot attacks at an early stage
• Generation and distribution of Security audit reports for antivirus logs
• Identifying the computer Threats & Risks and applying the fix with the virus definitions
• Preventing Data Loss with data backup and restore with online storage