Gerard Arockiaraj Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

• Gathering and analyzing the business requirements and describing the system to be built, typically using use case modeling and other structured techniques• Describing and reviewing business processes with the client, as necessary• Translate stakeholder requirements into different tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams• Collaborate with Business Users and document the Business Requirement Documents (BRD) and Operation Process documentation• Capable of liaising with the client's senior management, convincing them and getting sign-off• Develop relationship with partners, working with them to optimize and enhance our integration• Responsible for gathering detailed requirements, typically in the form of use cases or functional specifications• Communicate key insights and findings to product team• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer• Facilitate frequent meetings with clients to document requirements and explore potential solutions• Monitor project development progress to make sure that it's within keep-on-track• Analyze the Data and develop Reports using Exago Model• Develop Reports in Power BI• Train junior Business analysts• Subject Matter expertise of client portal and energy efficiency programs• Lead and present the concept and success presentation during annual meetings with client• Prepared Training material for end users• Constructing wireframes and creating Functional specifications for Development• Developed Dashboards and Widgets.

Chennai Area, India

• Preparing Project Plan for all Projects.• Preparing documents such as Software Requirement Specification, Functional Requirement Document and Fit gap Analysis.• Preparing Project Schedule, Maintaining the Project Tracker.• Arranging regular meetings with the clients and giving them a comfort feeling about the ongoing project.• Interviewing candidates and providing feedback to HR department.• Assigning resources to projects.• Taking change requests from clients and analyzing the change requests.• Providing functional and technical solutions to various change requests and issues.• Assigning tasks to the team members and timely follow-ups.• Delivering apt solutions to clients on time.• Training the Client Users on the ERP product.• Providing Technical help to team members.• Training and knowledge transfer to new members of the team.• Maintaining a conductive atmosphere for the developers and Testers.• Arranging Knowledge Transfer Sessions with Business Analysts and Project Team so that the team has functional understanding of the Project. • Conducting regular Project Review meetings to check Project progress.• Undertaking corrective actions when project deviates from track.• Conducting Appraisal meetings with individual team members.• Safe keeping of the Developed codes.

Chennai, Tamil Nadu, India

• Supporting the Norton products by Symantec for Computer Security, Firewall, Data backup and restore and Identity protection• Creating tickets in Salesforce, following up the tickets and escalating tickets to the next level• Analyzing the Anti-virus logs provided by the Engineering team and spot attacks at an early stage• Generation and distribution of Security audit reports for antivirus logs• Identifying the computer Threats & Risks and applying the fix with the virus definitions• Preventing Data Loss with data backup and restore with online storage• Configuring the Cloud online services to the customer for identity protection and data protection for secure logins• Minimizing the customer time by managing the products with Online Remote web portal services for Multiplatform Devices• Handling Escalations from Level 1 and Level 2 Teams• Being the Voice of the customer, take suggestions and feedback from customers to improve the overall experience of the Support Process• Providing technical fixes for the Norton Mobile app LIVEUPDATE and Backup• Hands on experience in multiple platforms Windows, MAC, Android OS and iOS• Efficient Team handling in absence of the Team Leader.