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Operations Management professional with an incredible passion for providing first class customer service and achieving operational efficiencies within the retail, automotive, manufacturing, and insurance industries. Proficient in process improvement, data analysis, and asset management utilizing exceptional planning and implementation capabilities. Coaches, mentors, and motivates employees; skilled in team building, training/testing, business process, operations management, analysis, and databases.
Petits Pains Bakery (Manufacturing Plant)
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Customer Service Support SpecialistPetits Pains Bakery (Manufacturing Plant) Jun 2018 - PresentBurlingame, Ca
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Cash Control ManagementCedar Fair Entertainment Company Jan 2018 - Jul 2018 -
Operations SupervisorThe Tjx Companies, Inc. Aug 2010 - Dec 2017• Mentors/coaches/trains 4 coordinators and 56+ merchandise associates• Manages administrative, clerical, office activities for all aspects of store operations including document filing/retention• SME for specific areas in Cash Office, General Office, and HR Administration• Monitors and adjusts associates’ real-time scheduling as needed• Explains policies, procedures, laws, and standards to new and existing employeesCash Office Management -
It Service ManagerCopart Aug 2006 - Jul 2010Set milestones and high risk review sessions to allocate resources, define and execute action plans and meet deadlines. Collaborator for managers, directors and VPs throughout each system development life cycle (SDLC) as well as functional owners/sponsors for Incident Management and day-to-day operational activities. Merged 7 additional support departments into a single Service DeskProduced and maintained a training program for increased business, customer service and technical knowledge -
Business System Analyst, Digital Asset (Imaging) ManagerCopart Oct 1997 - Jul 2006Fairfield, CaLead cross-functional teams to support new systems for operations. Produced receiving, billing and asset management processes and systems for RFID and wi-fi technologies. Produced use case scenarios for new product functionality.
Gerard Boyance Skills
Gerard Boyance Education Details
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3.71 Gpa, Honors List -
Business, Psychology, Theater Arts
Frequently Asked Questions about Gerard Boyance
What company does Gerard Boyance work for?
Gerard Boyance works for Petits Pains Bakery (Manufacturing Plant)
What is Gerard Boyance's role at the current company?
Gerard Boyance's current role is Operations Management in retail, auto, manufacturing, and insurance industries..
What is Gerard Boyance's email address?
Gerard Boyance's email address is gb****@****ins.com
What is Gerard Boyance's direct phone number?
Gerard Boyance's direct phone number is (704) 587*****
What schools did Gerard Boyance attend?
Gerard Boyance attended California State University-East Bay, Las Positas College.
What skills is Gerard Boyance known for?
Gerard Boyance has skills like Help Desk Support, It Management, Troubleshooting, Disaster Recovery, Software Documentation, Operations Management, Customer Satisfaction, Active Directory, Data Center, Team Building, Management, Business Analysis.
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