Scrum master over the development of a new VisitPay health care web application interfacing and integrating with health care providers to enable patients to manage the payment of their health care expenditures.VisitPay 2.0 is a complete web application rewrite to manage scalable, PCI-Compliant medical/patient data. This project dives into creative, user friendly health care financing managed thru cloud services. The development team is highly distributed using effectively collaborative… Show more Scrum master over the development of a new VisitPay health care web application interfacing and integrating with health care providers to enable patients to manage the payment of their health care expenditures.VisitPay 2.0 is a complete web application rewrite to manage scalable, PCI-Compliant medical/patient data. This project dives into creative, user friendly health care financing managed thru cloud services. The development team is highly distributed using effectively collaborative technology and invigorating processes to complete its 2-week sprints. Show less

• Created and manage 3 scrum teams and 2 maintenance teams to develop and support 2 mission critical systems products: Max Dispatch (servicing Police, Fire, EMS, Utilities or fleet radio dispatch centers using backend gateways to interface with the many conventional, P25 or DMR radio systems) and Max Call Taking (servicing 9-1-1, Utilities, or fleet call centers using an Asterisk-based telephone backend.). • Manage cross-location, overseas development (17 developers): 1 scrum team in… Show more • Created and manage 3 scrum teams and 2 maintenance teams to develop and support 2 mission critical systems products: Max Dispatch (servicing Police, Fire, EMS, Utilities or fleet radio dispatch centers using backend gateways to interface with the many conventional, P25 or DMR radio systems) and Max Call Taking (servicing 9-1-1, Utilities, or fleet call centers using an Asterisk-based telephone backend.). • Manage cross-location, overseas development (17 developers): 1 scrum team in Brisbane, Australia, 2 scrum teams in Redmond, WA, and one partner in Canada to deliver a telephone back-end (Indosoft). This includes hiring (and at times, firing), enabling individuals’ career growth, and delivering timely results. • Introduced Agile methodology in a systems engineering organization to bring consistent, predictable product delivery that aligns with business goals. • I also acted as scrum master many times to rein in projects gone wild or set them back on track.• Created many types of metrics to track projects effectively the various stages of product development.• Provide engineering support for live deployment and for critical systems recovery. • Creating a V1 product with cross-location dependencies. Show less

Developed business engineering processes to enable IEB executives to make more timely and effective decisions using insightful metrics and analyses regarding project development status and data-driven project delivery predictability.

• Managed a 5-developer team to deliver on time and within budget 2 versions of FastRFC (2 Windows web portals, 1 Windows 8-style portal, and 1 offline batch change request submission automation.) • Created full development delivery process using Scrum and Agile methodology (from requirement gathering to going live.) • Developed needed specs, engineering processes and effective schedule to create high-productivity web applications to process and automate high volume IT change… Show more • Managed a 5-developer team to deliver on time and within budget 2 versions of FastRFC (2 Windows web portals, 1 Windows 8-style portal, and 1 offline batch change request submission automation.) • Created full development delivery process using Scrum and Agile methodology (from requirement gathering to going live.) • Developed needed specs, engineering processes and effective schedule to create high-productivity web applications to process and automate high volume IT change requests.• Co-designed Windows 8 style application using HTML5, CSS3, and JavaScript and exposed web services.• Investigated production and customer support data to identify product capability enhancements and simplify user flow.• Provided initial first-line production support. Show less

• Staffed and managed a team of 8-10 developers across two scrum/agile teams: hired 6 developers, created a 5-level career ladder for development, and created a development pit to facilitate timely, cross discipline communication.• Managed the development of RESTful web services exposing core product functionality to partners.• Managed the instrumentation of user behavior data to create data-driven heuristics leading to more effective user interaction with websites and increased… Show more • Staffed and managed a team of 8-10 developers across two scrum/agile teams: hired 6 developers, created a 5-level career ladder for development, and created a development pit to facilitate timely, cross discipline communication.• Managed the development of RESTful web services exposing core product functionality to partners.• Managed the instrumentation of user behavior data to create data-driven heuristics leading to more effective user interaction with websites and increased educational lead generation.• Managed the creation of A/B Testing for website redesign of lead form submittals thru explore/exploit algorithms; of a Managed website performance and scalability improvements.• Monitored production logs to identify and troubleshoot live website issues.• Served as product owner for ASD consolidated enterprise architecture and development backlog: Groomed and prioritized user stories to address on-going technical debt into sprint work.• Established a one-button build that deploys to one or more shared VM environments Show less

• Short-term management contract as a development manager to carry the team’s functions while the current manager went on Sabbatical. • Manage the execution of 4 Q4-10 Web Services initiatives and their assigned resources. Introducing process improvements in development and QA to lower project risks, and achieve greater consistent, repeat performance. • Plan next quarter (Q1-11) Web Services initiatives: Get project plans drafted, and management approved. Determine resource allocation… Show more • Short-term management contract as a development manager to carry the team’s functions while the current manager went on Sabbatical. • Manage the execution of 4 Q4-10 Web Services initiatives and their assigned resources. Introducing process improvements in development and QA to lower project risks, and achieve greater consistent, repeat performance. • Plan next quarter (Q1-11) Web Services initiatives: Get project plans drafted, and management approved. Determine resource allocation needed and map internal/contract resources needed. Last, build a schedule based on plans and resource allocation. Web services are running on a Linux application stack using Java and PHP. Show less

IT Development Manager• Managed 14 developers, QA engineers and program manager to enable back-end engineering development servicing network security appliances and all line-of-business application development and integration.• Restructured 2 confrontational teams into 3 highly functional teams to meet engineering and business application needs, small projects and on-going queue needs. • Initiated testing automation (test harness creation, end-to-end, etc) using open source tools… Show more IT Development Manager• Managed 14 developers, QA engineers and program manager to enable back-end engineering development servicing network security appliances and all line-of-business application development and integration.• Restructured 2 confrontational teams into 3 highly functional teams to meet engineering and business application needs, small projects and on-going queue needs. • Initiated testing automation (test harness creation, end-to-end, etc) using open source tools, e.g. Cruise Control, Selenium, Hudson, nUnit, etc. • Extended Agile practices with test-driven development, continuous integration builds, automated deployment across multiple environments, removing knowledge silos, increasing predictability, quality and throughput. • Introduced virtual lab environments for product and website development, build and staging. • Initiated several government compliance backend services for security appliances using encrypted software (using CyberSource and IP2Location.)• Enabled newly acquired BorderWare products to use WatchGuard current sales fulfillment and licensing processes and software solutions: 3 month integration project rather than 6-8 months.• Location Aware patent holder for internet security appliances. • Resourced new talents (permanent and contract), career managed existing talents into their next levels of performance, and processed several green card labor certification successfully.Engineering Development Manager, LiveSecurity Services (April 2008 – January 2009)• Managed development, QA and program management for all corporate appliance LiveSecurity services (client-server architecture), and all gated website back-end services(multi-tiered architecture). • Introduced Agile methodology in a team of 7 engineers (dev, test, and PM): pair programming, TDD, pit. • Introduced engineering practices to accelerate software licensing corporate demand for new sellable SKUs and Feature Keys. Doubled development throughput in one year. Show less

Group Program Manager, VIA3 Secure Audio/Video Collaboration Product Line• Managed engineering program management corporate-wide• Analyze market requirements & oversee specifications, release management and UI for VIA3 4.2, 5.0, 6.0 (enterprise and government.) Completed 7.0 specs and released VIA3 6.0.• Wrote significant technical specs for 5.0, 6.0 and 7.0 releases (C++, XML, XMPP, x.509).• Established targeted engineering process improvements for more predictable product… Show more Group Program Manager, VIA3 Secure Audio/Video Collaboration Product Line• Managed engineering program management corporate-wide• Analyze market requirements & oversee specifications, release management and UI for VIA3 4.2, 5.0, 6.0 (enterprise and government.) Completed 7.0 specs and released VIA3 6.0.• Wrote significant technical specs for 5.0, 6.0 and 7.0 releases (C++, XML, XMPP, x.509).• Established targeted engineering process improvements for more predictable product releases.Web Program Manager, VIA3 Admin and Corporate Website• Led a development team & wrote specs for VIA3 admin 4.0, 4.01, and 4.1. • Mentored new business processes to enhance consistent quality & timeliness of product delivery. Show less

Lead Program Manager, LocStudio, Windows • Delivered a corporate localization studio (similar to Visual studio) that scale for large, concurrent international builds.• Mentored and managed Program Managers to drive a 25-person project.• Coordinated cross-team development of object model components across continents.

DMR Principal, LocStudio Project Manager for Microsoft Internal ToolsResponsible for staffing, managing and delivering a 5-person, $1.5 MM consulting project:• Led program management, testing and development for LocStudio 4.1a, 4.2, 4.21 and 4.22. • Identified product requirements, wrote specifications, developed schedules, & shipped on time.• Managed a virtual development team (Indicus, India) on joint-development delivery.

Localization Project Manager for Intel LANDesk Server Manager• Assessed product localization requirements, defined localization tasks and created schedule.• Selected & managed localization vendors, handling vendor procurement and projected cost.• Directed localization project and performed localization engineering tasks.Senior Software Engineer• Developed a Win32 COM Network browser snap-in for LANDesk Management Console.• Created Intel internationalization… Show more Localization Project Manager for Intel LANDesk Server Manager• Assessed product localization requirements, defined localization tasks and created schedule.• Selected & managed localization vendors, handling vendor procurement and projected cost.• Directed localization project and performed localization engineering tasks.Senior Software Engineer• Developed a Win32 COM Network browser snap-in for LANDesk Management Console.• Created Intel internationalization architecture and libraries (DOS, OS/2, NLM, & Windows).• Internationalized DOS-OS/2-NLM scanners and the management console.• Created a resource compiler for DOS, OS/2 and NLM international enabling.• Designed and taught internationalization courseware to hundreds of Intel engineers.• Created Perl scripts to validate proper source code internationalization Show less

Created an international NetWare 4.x management tool.

Spearheaded NetWare 4.x internationalization, streamlined a help engine & developed a resource compiler.

Developed an English-French automated translation system & French grammar checker.