Gerard Chan Email & Phone Number

George Town, Penang, My

Mercure Penang Beach

• Presenting monthly reports to the Owner on property performance, business strategies, and results analysis.• Leading Sales, Marketing, and Revenue initiatives to reposition and achieve revenue goals. • Managing revenue and costs for a property with 220 rooms and an events venue accommodating 680 guests, additional 102 residences by Tanjung Point Residences.• Overhauling the food and beverage division through new concepts and promotions to drive revenue.• Introduced the Resort… Show more • Presenting monthly reports to the Owner on property performance, business strategies, and results analysis.• Leading Sales, Marketing, and Revenue initiatives to reposition and achieve revenue goals. • Managing revenue and costs for a property with 220 rooms and an events venue accommodating 680 guests, additional 102 residences by Tanjung Point Residences.• Overhauling the food and beverage division through new concepts and promotions to drive revenue.• Introduced the Resort Kids' Club and family activities to target the family segment.• Implementing energy-saving measures to reduce utilities costs by 1.5% year-to-date.• Introducing new room categories to boost upselling opportunities, resulting in a 2% increase.• Successfully upselling breakfast with a 5% capture rate from bookings without breakfast.• Collaborating with the Marketing Team on social media initiatives to enhance resort visibility as a family beach destination.• Launching a beach hut bar and themed nights at the bar to increase revenue and resort activities.• Organizing weekend bazaars with local businesses, including massage services, crafts, and arts from organizations like Nak Seni and St. Nicholas Home for the Visually Impaired.• Improving the TrustYou guest rating score from 80.61 to 81.67 year-to-date, starting from April 2023. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Job Responsibilities in Kuala Lumpur (Transferred from Johor)• Oversaw the team for the pre-opening and branding of a new hotel brand within the hotel group.• Proposed a central kitchen project for all hotel food and beverage outlets.

Iskandar Puteri, Johor

Job Responsibilities in Puteri Harbour, Johor• Led daily operations of a 206-suite hotel to establish it as a top accommodation choice in Iskandar Puteri, including 9 suite categories, food and beverage services, and events.• Achieved a 36% increase in Gross Operating Profit (GOP) and a 23% increase in Average Room Rate (ARR).• Developed and executed streamlined strategies for hotel packages and marketing plans.• Successfully launched a hotel restaurant, boosting breakfast… Show more Job Responsibilities in Puteri Harbour, Johor• Led daily operations of a 206-suite hotel to establish it as a top accommodation choice in Iskandar Puteri, including 9 suite categories, food and beverage services, and events.• Achieved a 36% increase in Gross Operating Profit (GOP) and a 23% increase in Average Room Rate (ARR).• Developed and executed streamlined strategies for hotel packages and marketing plans.• Successfully launched a hotel restaurant, boosting breakfast upsells by 9%.• Led the development of a new events space spanning 17,778 sq. ft.• Significantly improved guest satisfaction ratings on social platforms, moving up from #48 to #11 on TripAdvisor.• Oversaw the renovation and repositioning of the property.• Implemented new Property Management System (PMS) and accounting system for the hotel, subsequently expanding them to other properties within the group. Show less

Johor Bahru, Johore, Malaysia

Successfully managed the business of 88 suites, 2 outlets, and 5 event spaces.• Enhanced TripAdvisor ranking from #47 to #11 and ratings from 4 (Good) to 4.5 (Excellent).• Maintained an average Hotel GOP of 26% from the 2nd month onwards after the lockdown.• Successfully shifted returning guests to direct bookings from Online Travel Agencies, resulting in a 7% reduction in commission payments within 3 months.• Introduced and revamped a hotel level to feature premium suites.•… Show more Successfully managed the business of 88 suites, 2 outlets, and 5 event spaces.• Enhanced TripAdvisor ranking from #47 to #11 and ratings from 4 (Good) to 4.5 (Excellent).• Maintained an average Hotel GOP of 26% from the 2nd month onwards after the lockdown.• Successfully shifted returning guests to direct bookings from Online Travel Agencies, resulting in a 7% reduction in commission payments within 3 months.• Introduced and revamped a hotel level to feature premium suites.• Exceeded Food and Beverage revenue goals by achieving 65% against budget during the lockdown through various dining initiatives.• Increased Average Room Rate (ARR) by 12% on a monthly basis starting from post-lockdown (April onwards). Show less

Ho Chi Minh City, Ho Chi Minh City, Vietnam

• Represented the Group at various industry events and trade shows, enhancing the visibility of the division's 9 hotels' brand.• Implemented cost-saving measures that resulted in a 1.5% reduction in food expenses and a 2% decrease in beverage costs within a 2-month period.• Planned and executed community events for both local and expatriate communities.• Led the implementation of a new concept for the 5-star property.• Developed a revenue forecast and strategy to achieve… Show more • Represented the Group at various industry events and trade shows, enhancing the visibility of the division's 9 hotels' brand.• Implemented cost-saving measures that resulted in a 1.5% reduction in food expenses and a 2% decrease in beverage costs within a 2-month period.• Planned and executed community events for both local and expatriate communities.• Led the implementation of a new concept for the 5-star property.• Developed a revenue forecast and strategy to achieve fourth-quarter revenue goals in 2019, successfully meeting the targets.• Introduced the Food Safety and Hygiene program by creating a FSMS manual. Show less

Seychelles

Honored with two World Luxury Restaurant Awards in 2019: one for Eden Secret Garden in the Indigenous | Heritage Cuisine Indian Ocean Category and another for Seyshima Japanese Outlet in the Teppanyaki Style Cuisine category, where it was also recognized as the Global Winner.• Exceeded the projected budget in 2018 with a departmental profit margin of 3.3%.• Effectively managed and controlled expenses, resulting in a 3% decrease compared to the budget.• Successfully reduced expenses… Show more Honored with two World Luxury Restaurant Awards in 2019: one for Eden Secret Garden in the Indigenous | Heritage Cuisine Indian Ocean Category and another for Seyshima Japanese Outlet in the Teppanyaki Style Cuisine category, where it was also recognized as the Global Winner.• Exceeded the projected budget in 2018 with a departmental profit margin of 3.3%.• Effectively managed and controlled expenses, resulting in a 3% decrease compared to the budget.• Successfully reduced expenses by 1.5% in 2018 as compared to the budget.• Initiated a waste segregation project and implemented a zero plastic usage policy in department operations. Show less

Kuala Lumpur, Malaysia

• Achieved a 1.3% reduction in beverage costs within the initial three months of joining the hotel.• Surpassed the GOR budget by 12% by October 2017.• Offered training and guidance to five associates, enabling them to advance to supervisory and managerial roles.• Launched a Breakfast Upsell Incentive Program at the Front Office.• Formed effective collaborations with Yellow House, a non-profit organization that assists urban poor and homeless individuals in finding employment… Show more • Achieved a 1.3% reduction in beverage costs within the initial three months of joining the hotel.• Surpassed the GOR budget by 12% by October 2017.• Offered training and guidance to five associates, enabling them to advance to supervisory and managerial roles.• Launched a Breakfast Upsell Incentive Program at the Front Office.• Formed effective collaborations with Yellow House, a non-profit organization that assists urban poor and homeless individuals in finding employment, and Seven Tea One, an organization that supports individuals with autism. Show less

Seychelles

Achievementso Started-up with RM300,000 in 2012 and net worth RM650,000 in 2017.o Started with supplying to 3 retailers and by end of 2014 supplying to 85 retailers, wholesalers and resorts around Seychelles.o Delivered as Project Manager for 3 properties - Commercial Complex consisting dry storage, frozen storage, office spaces for rent of 3100 sqm.

King Abdullah University Of Science & Technology, Thuwal, Saudi Arabia

Managed 3 International Schools, outlets Yacht Club, Marina Club, Golf Club, all day dining buffet restaurant, outdoor events, stadium events, catering and events of 12 venues.o Saved labour cost by 1% in Q1 of 2011. Manpower was reduced to 225 in total to improve efficiency and productivity.o Managed 12 Department Heads - Human Resources, Catering & Sales, Quality Assurance, Finance, 8 Operation Managerso Planned and forecasted the 2011 budget.o Led team members in acquiring… Show more Managed 3 International Schools, outlets Yacht Club, Marina Club, Golf Club, all day dining buffet restaurant, outdoor events, stadium events, catering and events of 12 venues.o Saved labour cost by 1% in Q1 of 2011. Manpower was reduced to 225 in total to improve efficiency and productivity.o Managed 12 Department Heads - Human Resources, Catering & Sales, Quality Assurance, Finance, 8 Operation Managerso Planned and forecasted the 2011 budget.o Led team members in acquiring the HACCP Certification and ISO 9001:2008.o Orchestrated first on-site Food Festival with over 30 vendors from Jeddah. Show less

Da Nang, Vietnam

Successfully completed the opening for the 5-stars Resort consisting of 187 rooms & villas in March 2010. o Managed a total of 65 service team members.o Developed departmental objectives, work schedules, budgets and policies.o Implementation of policy & procedures and standard operating manual.

Seychelles

Achievementso Achieved and above F&B budget by 3% in the year 2008o Managed to reduce cost by 2% by July 2009o Organized 2 successful events – Christmas 2008 and New Year 2009o Fully involved with the refurbishment of Lobby Bar in the year 2009o Worked closely with local agencies to promote local artisans and businesses with the weekly bazaar in the resort.

Terengganu, Malaysia

• Hired on-board as part of the rebranding & refurbishment team for the resort • Head of Department in setting the Policy & Procedures for the department• Worked closely with the Head Chef for new menu, special promotion• Conducted training for the team members • Introduced events and activities for the lobby lounge and catering events for outdoor.

Kuala Lumpur, Malaysia

• Senior Manager, in charged of the daily operations with high volume kitchen operations. • Overall in charge of the operations in the absence of the General Manager.• Managed 2 Restaurant Managers, 1 Bar Manager and 6 Shift Leaders.• Conducted staff training and ensuring the SOP of the operations is adhered to.• Recruited and trained new members of the kitchen team.• Coached and trained staff members in food preparation.• Conducted daily briefing, stock take… Show more • Senior Manager, in charged of the daily operations with high volume kitchen operations. • Overall in charge of the operations in the absence of the General Manager.• Managed 2 Restaurant Managers, 1 Bar Manager and 6 Shift Leaders.• Conducted staff training and ensuring the SOP of the operations is adhered to.• Recruited and trained new members of the kitchen team.• Coached and trained staff members in food preparation.• Conducted daily briefing, stock take, purchasing and preparation of cost report. Show less

Kuala Lumpur, Malaysia

• Started in Operations and given the opportunity to be part of the Marketing team. A high volume restaurant, bar and private rooms karaoke lounge in the city. Among the responsibilities; ensuring the SOP of the operations is adhered to, creating and event and promotions, working closely with various supplies in supporting our events and promotions.

Master Of Business Administration - Mba, International Hospitality

Professional Diploma, Leadership & Management

Diploma, Hotel Management, Very Honourable Pass

Activities and Societies: Student's Council President A program from the Academy of Toulouse, France with certifications from Ministry.

High School Certificate, Commerce/Economics

Activities and Societies: Football, Athletics Represented the school in athletics in district and state level.