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A player/coach Principal UX Product Designer with 25+ years of results-focused experience. I design, iterate and build B2B and B2C financial and e-commerce products and services.Highlights:Drove the StaplesPrint.ca B2B e-commerce responsive web redesign, merging three UI kits into one scalable design system. Conducted workshops across the entire business stack to align user needs, business goals, technology constraints and key performance metrics. Aligned product vision and stakeholder expectations into simple user-centric design solutions.UX Team Lead in the comprehensive redesign of RBC's web-responsive onboarding experience, implementing innovative system components. Results included: 29.9% growth in daily active users, a 40% increase in credit card linkages, and a 39.5% uplift in engagement with investment advice services, benefiting 1.5 million users within the first 90 days.UX Team Lead in developing an extensive user experience strategy and rolling out a $9 million project that included the framework for 10 bilingual websitesfor a major North American energy company.Founded the Customer and User Experience discipline team and Usability practice at IG Wealth Management, recruiting and hiring 20+ team members; completed 10+ product launches and 125+ usability tests.
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Vice President DesignRangle.IoToronto, On, Ca -
Principal Product Designer (Fractional Manager, Staplesprint.Ca)Staples Canada Oct 2022 - Jul 2024Richmond Hill, Ontario, Ca• Led a comprehensive UX and technology redesign (discovery, strategy, ideation, prototyping, and user testing) for a leading Canadian e-commerce B2B platform StaplesPrint.ca.• Established design system patterns while expanding the framework throughout product evolution, leading to operations improvements and set the stage for ongoing progress.• Established strategic direction for a B2B website redesign within two months,gaining leadership approval.• Conducted strategic Jobs To Be Done switch interviews for StaplesPrint.ca’s B2B platform, focusing on user needs including ease of navigation and product accessibility, setting a new standard for user-centered design.Metrics 14 days post-launch:• New Global Navigation: +44.12% Task completion rate, 78% Reduction in errors• New Home Page: +12.63% Revenue, +8.09% Transactions• New Business Card Page: +25.88% Revenue, +27.97% Transactions• AODA compliance: Level A: 97.3%, Level AA: 98.7% Overall average scores -
User Experience Lead, Digital Customer Experience & DesignRbc Aug 2019 - Aug 2022Toronto, Ontario, Ca• Led RBC's omnichannel onboarding UX enhancements, simplifying complex banking options and boosting product uptake and client satisfaction within the first 90 days.• Directed three additional key UX initiatives — personalized value recognition,digital signature and secure identity verification — boosting customer experience, streamlining operations, and enhancing security, significantly reducing costs.• I served as IXD Lead for two Agile squads and Agile UX Chapter Lead to 16 designers, advancing Agile and Lean UX practices and professional development. -
Lead Instructor Ux, Ui, Design Thinking & AccessibilityBrainstation Mar 2018 - Sep 2020New York, Ny, Us4.8/5 average rating from 400+ students User Interface Design (In-person and Online) | 2019 - 2020User Experience Design (In-person and Online) | 2018 - 2020Accessibility in Design (In-person) | 2019Design Thinking (In-person) | 2018 - 2019 -
Customer And User Experience Lead | Service & Product DesignerWorkplace Safety And Insurance Board (Wsib) Feb 2019 - Aug 2019Toronto, On, CaLed two service design initiatives, creating and facilitating workshops, delivering actionable results to improve the current employment insurance experience. -
Customer And User Experience Lead | Service & Product DesignerTd Jun 2018 - Jan 2019Toronto, Ontario, CaEngaged via Capco Toronto.Drove requirement discovery sessions with 10+ stakeholders, leading interaction and visual designers, within a matrixed agile environment. Moved project from requirements to development and improved user satisfaction score from 32 to 86 points in user testing. -
Avp, User Experience & DesignInvestors Group Sep 2015 - Jul 2017Winnipeg, Manitoba, Ca• First hire for the IG Wealth Management Product Research & Design practice (discovery, strategy, ideation, UI, content strategy, prototyping, front-end development and testing). Recruited and hired 20+ team members; 10+ product launches, 125+ usability tests.• Led a strategic customer experience initiative, identifying relevant insights and drivingthe creation of a two-year Investorsgroup.com UX product vision.• Results included data-driven changes to navigation, key pages and CTAs.• +76% Site search, +33% site conversions, +43% brand content engagement -
Vp, User ExperienceMccann Canada Jun 2012 - Aug 2015Toronto, On, Ca• First hire for the McCann Canada Customer and User Experience discipline (discovery, strategy, ideation, prototyping, and testing). Recruited and hired 11+ team members.• Achieved a 90% billable capacity on national and global projects.• Orchestrated collaboration across Account Management, Creative and Engineering to integrate UX seamlessly into B2B and B2C programmes and product development, significantly impacting project successes like the $9m bilingual multi-website rollout.• Select Clients: RBC, MasterCard, GM Canada, BayerCorp Science, Suncor Energy,New Brunswick Electric Power, Nestle, WindMobile and Ontario Lottery Corporation. -
Experience Architect LeadCritical Mass Jan 2010 - May 2012Calgary, Alberta, CaUX Lead and client contact on the Global Personal Finance Management (PFM) Toolfor Citibank.com.UX Lead on the redesign of the Citibank loyalty rewards site Thankyou.comand global site for Citibank.com.
Gerard Dolan Skills
Gerard Dolan Education Details
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Ocad UniversityCommunication & Design
Frequently Asked Questions about Gerard Dolan
What company does Gerard Dolan work for?
Gerard Dolan works for Rangle.io
What is Gerard Dolan's role at the current company?
Gerard Dolan's current role is Vice President Design.
What is Gerard Dolan's email address?
Gerard Dolan's email address is gerard.dolan@ba.com
What is Gerard Dolan's direct phone number?
Gerard Dolan's direct phone number is +141650*****
What schools did Gerard Dolan attend?
Gerard Dolan attended Ocad University.
What are some of Gerard Dolan's interests?
Gerard Dolan has interest in Soccer, Cycling And Yoga.
What skills is Gerard Dolan known for?
Gerard Dolan has skills like User Experience, Information Architecture, Creative Direction, Usability Testing, User Interface Design, Graphic Design, Web Design, Brand Development, Interaction Design, Advertising, Usability, Digital Strategy.
Who are Gerard Dolan's colleagues?
Gerard Dolan's colleagues are Joseph Im, Fidelia Ho, Anees Bajwa, Ashley Nogueir, Cher G., Justine Diener, Antonina Vaganova, Cpa, Cma.
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