Gérard Koffi, Mba Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

Toronto, Ontario, Canada

Taught Level 1- Level 8 non-French speaking students as assignedAssessed and Identified students' individual learning needsApplied differentiated online/classroom instruction approach in lesson plan developmentTaught students by using lessons, discussions, audio-visual presentations to increase language proficiencyAssigned and corrected homeworkEvaluated and reviewed the progress of students and discussed progress results with students

Brampton, Ontario

• Manage the property and assets of the condominium • Make decisions on day to day operations ensuring they fall into the budget • Ensure that owners and all occupiers comply with Act, declaration, by-laws and rules in a fair, consistent and transparent manner• Ensure that common element fees remain affordable for ownersApprove contracts with service providers, ensuring fair, affordable, and genuine services• Maintain permanent communication and constructive relation with… Show more • Manage the property and assets of the condominium • Make decisions on day to day operations ensuring they fall into the budget • Ensure that owners and all occupiers comply with Act, declaration, by-laws and rules in a fair, consistent and transparent manner• Ensure that common element fees remain affordable for ownersApprove contracts with service providers, ensuring fair, affordable, and genuine services• Maintain permanent communication and constructive relation with property management firm to ensure all Board decisions are executed Show less

Toronto, Canada Area

Abidjan

• Monitored operational performance to stop loss of revenue and save more than $ 4 Million• Managed and assigned responsibilities to team members• Managed and maintained established Quality management and regulatory compliance programs to preserve the ISO 9001 certification• Successfully implemented a project code that served the purpose of reporting incidents via USSD to anticipate customer complaints• Built and monitored an action plan to increase the customer satisfaction… Show more • Monitored operational performance to stop loss of revenue and save more than $ 4 Million• Managed and assigned responsibilities to team members• Managed and maintained established Quality management and regulatory compliance programs to preserve the ISO 9001 certification• Successfully implemented a project code that served the purpose of reporting incidents via USSD to anticipate customer complaints• Built and monitored an action plan to increase the customer satisfaction index from 7.8 to 8.0 in H2 2012• Managed customer quality related requirements to improve customer satisfaction • Coordinated meetings to identify and prioritize critical customer issues, established plans addressing these issues and reduced queue in sales outlet Show less

Abidjan

• Planned ,organized, designed and deployed quality assurance standards to attain ISO 9001 certification• Prepared, verified and maintained preventative and corrective action plan and reports• Accomplished many internal quality audits to reduce operational risk within the branch department and to achieve acceptable audit ratings (5 missions of internal audits per year)• Managed communications with regulatory organizations to have latest up dated • Conducted ongoing staff… Show more • Planned ,organized, designed and deployed quality assurance standards to attain ISO 9001 certification• Prepared, verified and maintained preventative and corrective action plan and reports• Accomplished many internal quality audits to reduce operational risk within the branch department and to achieve acceptable audit ratings (5 missions of internal audits per year)• Managed communications with regulatory organizations to have latest up dated • Conducted ongoing staff training to enhance knowledge and productivity• Provided deliverable work for successful launching of marketing offers• Prepared and maintained QC documentation such as quality manuals, quality procedures, quality standards, QA policies, etc. Show less

Ivory Coast

• Business Process Management• Requirements gathering

Abidjan

Quality in services

Ivory Coast

• Managed the projet “Qualité” for the company to be ISO 9001 certified and earned an additional contract with $ 2 million a year over a 6 period• Managed and assigned responsibilities to staff under supervision• Gave presentations provided reports and conducted training to improve quality awareness among staff and clients• Developed, documented policies, standards and procedures to reduce error and manage the company knowledge • Suggested and provided valuable insights… Show more • Managed the projet “Qualité” for the company to be ISO 9001 certified and earned an additional contract with $ 2 million a year over a 6 period• Managed and assigned responsibilities to staff under supervision• Gave presentations provided reports and conducted training to improve quality awareness among staff and clients• Developed, documented policies, standards and procedures to reduce error and manage the company knowledge • Suggested and provided valuable insights about the QA process improvements to reduce backlog by 50% • Supervised the treatment of internal and external claims to have a resolve rate of 98% per month• Coordinated the registration of demand for intervention and planned maintenance of equipment that led to a decrease of 80% of the current intervention orders• Planned, coordinated and reviewed/audited the technical work to prevent customer complaints• Participated in allocating the budget of the quality department Show less

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