Consult with CxO stakeholders on trends & opportunities within Digital, Technology & Business TransformationIdentify and implement innovative solutions to continually provide value and technology differentiationAccountable for targets on revenue, profit and service mix growthManage the account, delivery and near/offshore team performance and engagement risks

-Lead the group delivery function covering the full Program and Project Management Lifecycle, Software Development Lifecycle, Infrastructure Lifecycle and associated operational support. -Accountable for the creation, maintenance, and execution of all strategic programs across territories and departmental functions to support organization strategy including merger and acquisition activity. -Champion digital innovation and creation of a digital innovation pipeline for the group. -Drive efficiencies, scalability and operational integrity of the I.T estate using a cloud first approach to enterprise services.-Build and enhance maturity in PMO delivery methodology covering Waterfall, Agile and Bi-Modal.-Establish key metrics, SLA’s and executive level reporting for change delivery, benefits realization and operational performance. -Balance the organisation need for agility with significant regulation and risk assessment requirements

Accountable for on-site delivery across multiple service lines including Project Management, Business Analysis, Test, Automation, Robotic Process Automation and support services. - Foster long-term, strategic relationships with senior C-Level stakeholders and maintain a strong understanding of the clients’ industry and business needs - Commercial responsibility for all engagements including resources, revenue and capital costs against the client accounts and project budgets - Responsible for hiring, developing and retaining employees - Manage up to 100 consultants onshore and offshore across all functions and levels - Balance the needs of external clients, employees, internal stakeholders and SQS - Co-operate with other Operations teams internationally to ensure processes are joined-up and international requirements are fulfilled to help overall utilisation and resourcing objectives - Drive development of services, encompassing the specific skills that the business needs to fulfil client opportunities and services SQS are looking to provide to the market - Provide on-site escalation and decision support at critical phases of projects.

Responsible for - Delivery of Tier1 Strategic Business and I.T Projects for the organisation - Creation of annual program for financial year portfolio - Define direction of the program and gain consensus and alignment at all levels - Overall stakeholder management - Secure and schedule appropriate resources and manage cross functional teams to deliver the program - Management of external vendors - Management and assessment of PMO team of Project Managers and Business Analysts - Maturing PMO Processes and Procedures

Responsible for - Tasked with establishing a full Project Management Office with centralized project management collaboration tools for new owners - Responsibility for major projects aligned with company strategic objectives in areas such as online presence growth, process outsourcing and demand driven supply chain. - Driving cost saving initiatives and efficiencies business and technical, with responsibility for budgeting, design and build. - Designed and implemented procedures and templates for increased efficiency and accuracy in project planning and management. - Engaging external vendors, clients and internal business users with consistent positive feedback on approach, knowledge and methodologies.

Responsible for - Ownership of key strategic projects within the group - Planning, Leading and Controlling multiple concurrent projects - Business requirements gathering and analysis for new projects - Development of solutions to meet business requirements both internal, and partnering with external vendors - ERP integration and management. - Complex PLSQL data analysis and query building

Responsible for - Full Team Lead Duties for a Team of Six Developers including assessment of team and individual performance. - Analysis and implementation of multiple parallel projects within the business including full product life cycle projects. - Business Requirements gathering and analysis. - Database Migrations and Administration - Analysis and Programming In Informix 4gl - Unix and Linux System Administration and Performance Monitoring

Responsible for - Initial Analysis of Cable and Wireless requirements - Sourcing/Setup of I.T equipment and software for operation of 40 staff - Creation of bespoke packing and distribution programs for Cable and Wireless - I.T project management for continuing developments for Cable and Wireless - Analysis and Programming In Informix 4gl - Creation of bespoke integration programs with 2020 and DHL for distribution across the pan-Caribbean region