Gerardo Abihaggle Email & Phone Number

• In constant communication with the customer to maintain good relationships and improving the company's IT services to keep them satisfied. Manage client’s expectations and IT Team motivations and focus on delivering.
• Deliver and manage the customer onboarding process until the system goes live.
• Act as an escalation manager; coordinate the response team and the activities until the issue is solved. Prepare the Root Cause Analysis and Correction of Error documents.
• Manage deliverables and coordinate resources and act as a Project Manager for large technical customer and internal projects, as big upgrades or migrations.
• Ensure proper implementation of management plans and policies in rendering services to clients.
• Act as a single point of contact between the client and the company’s support teams.

London, United Kingdom

London, United Kingdom

• IT Specialist providing support 24/7 to over 150 clients aroung the world. Monitoring, problem solving and service delivery both airport & warehousing environments. Have established the basis for new IT service support.
• Provide technical leadership and architectural support to Baggage IT Support & Project teams.
• Work with support teams, Technical Authorities, third party vendors and integrators to create technical standards and processes.
• Supported and provided on-call to over 100 Oracle 10g/11g/12c databases, SQL Server 2012 / 2014 / 2016 databases, Oracle WebLogic servers on SuSE Linux and Windows 2008 / 2012.
• Installed and configured Oracle 12c databases using role separation (single instance and RAC).
• Provided 24x7 support for Oracle production databases 10g/11gR2 and WebLogic 11g running on SLES HAE clustering environment and AIX HACMP clusters.

Barcelona Y Alrededores, España

Ensure everything in client's Oracle technology works, and works properly. Propose and implement new initiatives.Ensure that staff are motivated, monitored and measured in line with company targets and performance standards.Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.✔Responsible for Oracle RAC.

Responsible for the technical and administration aspects of the companies Oracle Database and Unix / Linux infrastructure. 3rd line point of call in 24x7 rota for providing technical support as well as specialist technical input and advice. Main Oracle DBA in a multi-technology team.✔Responsible for Oracle Databases on high availability HP Serviceguard.

Manage Oracle database administration assignments for diverse industry clients. Enhance database performance, perform restores, implement recovery procedures, handle performance tuning and conduct regular system backups. Ensure technical and functional designs meet business requirements.✔Responsible for Oracle 8i databases on Solaris and HP-UX Operating.

Oracle Oca, Oracle9I Database Administrator Certified Associate

Computer Engineering, Master Degree With Theory And Practical Knowledge Of Electronics And Computer Science., Master Degree