Helpdesk and UX Ariba Support Team MemberAriba Support Management: Provide expert first-level support for Ariba system-related issues, resolving inquiries efficiently and ensuring high levels of user satisfaction.Automation and Efficiency Improvements: Spearheaded the adoption of automation tools, including UiPath and Power Automate, achieving substantial reductions in time and costs through streamlined processes.Data Analytics and Reporting: Developed and managed data analytics workflows to monitor weekly and monthly KPIs and SLAs. Created a dynamic Power BI dashboard that automatically updates with new data, significantly enhancing report generation and minimizing the need for manual Excel calculations.Cross-Departmental Collaboration: Engaged in various projects across departments to identify, automate, and optimize repetitive tasks, resulting in enhanced operational efficiency and cost savings.

Place purchase orders with suppliers for indirect materials and assets as required by the requesting department through Ariba Guided Buying for LATAM. SAP ERPInvoice follow up for payment for created PO’s.Get in communication with vendors / suppliers to follow-up, make inquiries as a first contact to resolve any problem.Creation, unblocking and extend vendors in AribaWork with STP and PTP departments to facilitate communication and deliver personalized solutions to suppliers.Register and track various travel expenses (T&E) through Rydoo.Prepare monthly ad hoc reports in alignment to stakeholders needs.Assist and participate in the responses to the Quality Audits.Address non-conformance issues and create strategies for process controls.Assist with quality control audits.Creation of vendors through SAPCreation and follow up on monthly accruals.

I built and developed HR knowledge to become a key good resource to the team.Worked in HR Direct area providing customer support to all employees.Assist HR administrative processes to support employee lifecycle.Update and reconcile HR data to keep information current and accurate.Maintenance of employees databaseI worked with the Data Management departmentProvide first level support to the employees and stakeholders through CRM and SAP platforms.Coordination of the talent management process with managers and HR Business PartnersActive collaboration with Learning Management department through the registration of courses in the cornerstone platform.

Four month project within HR training area, to implement trainings through VR and digital videos.These projects were presented to Professor Hajime Yamashina.Help the HR department with the registration of the stress levels of the employees to study the relation between stress levels of employees, effectiveness of the job and accidents in the work.