Gerardo Ariza Email & Phone Number

London, Gb

Greater London, England, United Kingdom

City Of London, England, United Kingdom

• Desing and implementation of a new customer service and complaint management process • Achieved a 15% increase in sales through strategic marketing initiatives and promotions.• Implemented cost-control measures, resulting in a 10% reduction in operational expenses without compromising quality.• Implemented an inventory tracking system, reducing waste and ensuring optimal stock levels.• Ensured compliance with health and safety regulations, conducting regular inspections.• Elevated coffee quality standards through staff training and daily quality checks.

London, England, United Kingdom

• Oversaw daily operations and managed a team of 10+ staff, ensuring adherence to company standards.• Efficiently resolved problems and complaints, maintaining high levels of customer satisfaction.• Implemented workflows and optimized staffing levels for smooth operations during peak hours.

London, England, United Kingdom

• • Analyzed data from MemberPress and Google Analytics to assess platform performance.• Produced weekly reports on customer interaction and service performance.• Conducted market and competitor research to identify new customer opportunities.• Compiled and analyzed data from client surveys, creating actionable insights.

Bogota, D.C., Capital District, Colombia

• Creating, posting and management of job adverts on social media.• Screening candidates, and conducting face-to-face or voice call interviews.• Managed end-to-end recruitment processes, achieving weekly goals of sourcing 60 candidates.• Utilized various channels for candidate sourcing including social media, agencies, and referrals

Bogota, D.C., Capital District, Colombia

• Contributed to a re-engineering project through focus groups, interviews, and role analysis.• Updated roles, functions, and profiles to enhance organizational efficiency.

Bogota,D.C., Capital District, Colombia

• Being part of a research project of the consumer behaviour faculty. • Collecting mass amounts of data from Twitter's accounts for the main political actor of Colombia, more than 100 accounts and millions of information.• Implementing the N-Vivo software to collect and organise the information.• Interpreting information through MS Excel, with pivot tables and dashboard and elaborated scientific articles.

Business With Business Analytics Msc, Business Statistics, Business With Business Analytics Msc

Bachelor Of Science - Bs, Psychology