Gerardo Ariza Email & Phone Number

London, GB

Greater London, England, United Kingdom

City Of London, England, United Kingdom

• Desing and implementation of a new customer service and complaint management process
• Achieved a 15% increase in sales through strategic marketing initiatives and promotions.
• Implemented cost-control measures, resulting in a 10% reduction in operational expenses without compromising quality.
• Implemented an inventory tracking system, reducing waste and ensuring optimal stock levels.
• Ensured compliance with health and safety regulations, conducting regular inspections.
• Elevated coffee quality standards through staff training and daily quality checks.

London, England, United Kingdom

• Oversaw daily operations and managed a team of 10+ staff, ensuring adherence to company standards.
• Efficiently resolved problems and complaints, maintaining high levels of customer satisfaction.
• Implemented workflows and optimized staffing levels for smooth operations during peak hours.

London, England, United Kingdom

• Analyzed data from MemberPress and Google Analytics to assess platform performance.
• Produced weekly reports on customer interaction and service performance.
• Conducted market and competitor research to identify new customer opportunities.
• Compiled and analyzed data from client surveys, creating actionable insights.

Bogota, D.C., Capital District, Colombia

• Creating, posting and management of job adverts on social media.
• Screening candidates, and conducting face-to-face or voice call interviews.
• Managed end-to-end recruitment processes, achieving weekly goals of sourcing 60 candidates.
• Utilized various channels for candidate sourcing including social media, agencies, and referrals

Bogota, D.C., Capital District, Colombia

• Contributed to a re-engineering project through focus groups, interviews, and role analysis.
• Updated roles, functions, and profiles to enhance organizational efficiency.

Bogota, D.C., Capital District, Colombia

• Being part of a research project of the consumer behaviour faculty.
• Collecting mass amounts of data from Twitter's accounts for the main political actor of Colombia, more than 100 accounts and millions of information.
• Implementing the N-Vivo software to collect and organise the information.
• Interpreting information through MS Excel, with pivot tables and dashboard and elaborated scientific articles.

Business With Business Analytics Msc, Business Statistics, Business With Business Analytics Msc

Bachelor Of Science - Bs, Psychology