Encode daily sales reports, attendance and concerns of the agent.Conducting calls interview (Customer Information Form) for customer details.Reports in daily, monthly and yearly sales flows.Responsible for the concerns of the agents needs.

• Maintain a highly engaged and effective workforce.• Ensure company policies and procedures are followed.• Oversee staff activity and performance.• Communicate with employees about performance expectations.

• Maintain outstanding store condition and visual merchandising standards.• Ensure high level of customer satisfaction through excellent sales service.• Replenish the supply of stock on the shelves.

• Oversee day-to-day operations and work of lower-level staff.• Ensure compliance to organizational standards, including safety standards and client/customer communications.• Manage inventory and sales reports.• Responsible dealing with customer complaints.

• Pack groceries purchased by customers, strategically.• Participate in cleaning and maintenance of the entire store.

• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.• Communicate with the kitchen regarding any menu questions, the length of wait and product availability.

• Ensure the kitchen is clean, well maintained and organised at all times.• Adhere to all sanitation guidelines.• Assist the Cooks and Servers as and when necessary.