Gerardo Bracho Email & Phone Number

Atlanta, Georgia, Us

In charge of supporting Workstation, application, Zoom meetings, Polycom RealPresence-group 8000-500 series, Vworkspace, Office365,Microsoft Endpoint manager, IGELS Universal Management Suite Console, Citrix xenapp-xendesktop environments, Citrix Director, Implement, manage and support XenDesktop to provide virtual desktops to business users. Installation and implementation of SDWAN (Silver peak appliance),Remote to user's laptop-desktop using SCCM remote control, remote assistance.Migration of files from network drives to One drive for business with power shell.Microsoft endpoint manager, providing services and tools to manage and monitor mobile devices, desktop computers, virtual machines, embedded devices and servers for on premises and cloud environment.Provide engineering support to Video Conferencing equipment performing daily checks, upgrading as planned, and providing logistical support for large meetingsPerforms setups, tests, adjustments, operations, and shutdowns of equipment in support of AV/VTC sessionsCommunicate and document accurate status of work in progress and complete with manager, team members, and customersProvide escalation support and triage of various audio visual video and teleconference equipment and provide user training.

New York, New York, Us

In charge of supporting workstations and applications infrastructure including virtualization initiatives. Database support, maintenance of user testing environments and the disaster recovery site. Supported a successful domain migration project and desktop standardization initiative. Implemented security best practices, vulnerability scanning and remediation, performance monitoring, documented processes and supported change control management and auditors requirements. Converted a manual tape inventory system to an automated inventory using applications options and barcoded labels. Improved COB (Continuity of Business) operations to our Disaster Recovery Site. Implemented replication of local application databases to our recovery site and tested it twice a year following corporate policy. Implemented VMware and migrated most applications from physical to virtual desktop. This resulted in a simplified server infrastructure easier to manage that saved energy used in the company. Experience in HP client automation enterprise manager, in charge of deploying, upgrading, patch management, applications software deployment and remote system management. Support on Avaya Site Administration Software creating new VDN’s, Vectors, Login-ID’s, extensions, trunks, DID’s, Authcodes, etc

New York, New York, Us

In charge of more than 500 user between different sitesDesktop / PC / Computer Support Specialists- Customer service.Supporting employees and customers for computers, associated networks and peripherals. Installing troubleshoots and repairs personal computers, laptops, networking equipment such as switches and servers, software and connectors.Provide support to end users relating to hardware and software, computer applications, LAN components and peripheralsCarry out on-site analysis, identification, and resolution of difficult desktop problems for end usersSupervise complaint ticketing system and follow timely resolution of all work ordersInstall, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and softwareRecommend and apply solutions, including on-site repair for remote users. Troubleshooting VPN, RAS and any other remote connection tools.Planned and implemented network environment and infrastructure Installed, configured and maintained network devices like switches, routers and firewalls.Responsible for monitoring Gigabit CAT6E Cable Testing with Fluke testing device. Fiber single and multicore testing monitoring using OTDR. Documentation of the complete Network infrastructure.