Supports the engineering staff in the investigation and resolution of engineering problems of moderate scope and complexity. Assignments are normally accompanied by general instructions and suggestions, outlining possible approaches, sources or information, and potential problems to be encountered with work reviewed regularly for overall adequacy. Tasks involve the exercise of independent judgment and discretion about matters of significance. Documents findings and implemented solutions and communicates results to engineering staff. Contacts are primarily internal with infrequent customer contact on routine matters. May provide direction to design or technician staff.

Responsible for managing the flow of a customer operations workplace and optimizing day-to-day activities. Tracking and analyze various reports, operation activity, and department metrics for making the necessary improvements.

Under general supervision and with regular review, this position supports the engineering staff in the investigation and resolution of engineering problems of moderate scope and complexity. Assignments are normally accompanied by general instructions and suggestions, outlining possible approaches, sources or information, and potential problems to be encountered with work reviewed regularly for overall adequacy. Tasks involve the exercise of independent judgment and discretion about matters of significance. Documents findings and implemented solutions and communicates results to engineering staff. Contacts are primarily internal with infrequent customer contact on routine matters. May provide direction to design or technician staff.

Responsible for organizing and preparing tours. Follow trends from the region or destinations and packages, adjust company plans accordingly.Skills:-Knowledge of key holiday destinations-Foreign language -Excellent interpersonal communication -Communication -Customer service -Organizational -IT skills-Commercial awareness-Good time management

Responsible for business development in North American and Latin American region including introducing products to potential customers, establish new accounts and accounts management, customer relationship development, contract negotiation, and order fulfillment.Accounts Management:- Facilitated meetings, communicated with both manufacturer and customers to ensure project is implemented successfully on time and within the budgeted target cost.- Worked side-by-side with Product Manager and R&D engineering team overseas to finalize requirements, spec-in the right product, and create proposals for potential projects.- Managed existing and established new accounts by cold-calling, direct mailing, attending tradeshows, performing Sales Presentation, and following-up leads.

Troubleshoot and analyze the root cause of an issue, ask the correct questions to provide the client with the support they need to fix the issue over the phone in one call.Help customers setup Apple devices (iPhone, iPad,iPod), sync information, retrieve information, reset passwords, edit personal information.Remotely assisting customers with Apple software, such as iTunes, Apple Mobile drivers, iCloud etc. Offering and selling Apple Care and Apple Care Plus agreements.Utilizing knowledge base researching skills to resolve device specific issues.Using iLog call logging database to record customers requests and solutions provided.Updating billing information and processing payments for device service.