Gerardo Bonilla Email & Phone Number

Coquitlam, BC, CA

Coquitlam, British Columbia, Canada

• Overseeing and coordinating the Health and Emergency Management Program, including support in drafting and developing the Emergency Management Plan, Evacuation Plans, Community Wildfire Protection Plan, Occupational.
• Serving as the liaison between Council, senior leadership and membership for the development, revision, and implementation of the Emergency Preparedness Plan.
• Successfully secured and allocated funding in the amount of $60,000.00 for ESS and EOC training and equipment.
• Building strong relationships with municipalities, local authorities and other Indigenous communities to implement EDMA and support the Nation’s vision toward emergency preparedness, mitigation, response and recovery.
• Ensures that adequate attention is given to all aspects of the Emergency Management Program.
• Support senior leadership by providing technical support on an ad hoc basis.

Coquitlam, British Columbia, Canada

• Direct collaboration in the revision and updating of the Comprehensive Community Plan, Land Use Plan, Environmental Management Plan, Strategic Plan, Bylaws, policies, protocols and procedures.
• Coordinates a variety of projects for the Land Governance Department to support the Nation’s vision toward economic development and self-governance.
• Monitors project progress, budgets, timelines, milestones, and reporting.
• Maintains effective and constant communication with stakeholders.
• Fostering strong bilateral relationships with municipalities, local authorities and other Indigenous communities within the region.
• Acts as the principal point of contact between the Nation and Indigenous Services Canada for the Community Opportunity Readiness Program (CORP) and Lands and Economic Development Program (LEDSP).

Coquitlam, British Columbia, Canada

Manage internal and external communications for the Lands and Resources Department which include emails, calendars, phone calls and correspondence.Attending meetings on behalf of the manager. Set up meetings, video conference calls, seminars and information sessions for staff and membership.Maintain and troubleshoot a variety of standard office equipment.

North Vancouver, British Columbia, Canada

Successfully promoted teamwork at Donation Centre. Always demonstrated leadership and maintained good communication with customers and management.Cashier and customer service duties.Provide comprehensive administrative support to the store manager.

San Salvador, El Salvador

• Coordinator: International Military Education and Training Program (IMET) / Humanitarian Assistance Program (HAP)
• Assist with the coordination and implementation of the International Military Education and Training program, working closely with El Salvador Joint Staff and Ministry of Defense to securely allocate and execute over.
• Provide support in the coordination of strategic projects oriented to build El Salvador's Emergency Response and Disaster Relief capacity through the Humanitarian Assistance Program (HAP).
• Collaborate with other agencies in the planning and execution of events, such as conferences, inaugurations, site inspections, workshops, public events, holiday celebrations among others.
• Develop and maintain good relationships with host nation government representatives at all levels.
• Provide comprehensive administrative support to the UN Peacekeeping Operations Program by coordinating the travel logistics for Salvadoran deployments supporting the Mali mission.

San Salvador, El Salvador

• Provide technical support to over 750 U.S. Embassy employees with issues related to malfunctioning computer systems, hardware, and audiovisual equipment.
• Provide maintenance and manage content on the internal Sharepoint Site.
• Deploy new computer software and hardware following the Department of State security guidelines.
• Install and configure audiovisual equipment following strict guidelines and security protocols.
• Train employees with information related to cyber security and system updates for computers and mobile devices.
• Manage the active directory of the warehouse inventory system.

San Salvador, El Salvador

San Salvador, El Salvador

• Supervising a team of 31 collaborators to efficiently conduct the operations of the U.S. Visa Service Desk, a call center account that provides information regarding visa applications (Immigrant and Non-Immigrant).
• Evaluate and report on KPIs to upper management.
• Review escalated visa application inquiries and keep constant communication with the rest of call centers in the region to streamline recurrent cases.
• Point of contact between visa applicants and the US Embassies across the region.
• Prepare and submit time and attendance for all staff.
• Review regular pay, benefit payments, and special payments such as bonuses and vacation pay as required.

San Salvador, El Salvador

• Monitored and evaluated inbound and outbound associates interaction to assess customer service performance.
• Analyzed audit results to discover improvement opportunity areas.
• Tracked key performance indicators and scripts.

San Salvador, El Salvador

• Inbound sales and customer service representative.