Responsible for managing a portfolio of key accounts, and for delivering client-focused solutions based on customer needs. Also in charge of maintaining a strong sales pipeline through effective relationship building, account management and lead generation.Duties:• Working with prospective customers to understand their network’s requirements to build successful technical sales strategies.• Actively participate in the business development with our customers, e.g., Engineering, Prof of Concept, BoM, Forecasts, etc.• Develop Technical Proposals and system bill of materials (BOM) for new solutions.• Contribute to the customer’s success by leveraging knowledge of Network Design, Value propositions, Technology and Roadmaps.• Develop strong working relationships with Managers and Technical leaders who are responsible of the Network Technical Evolution.• Understand the customer’s technology challenges, options and business drivers.• Identifying short and long term growth opportunities.• Forecasting and tracking key account metrics.• Keeping up to date with market trend and competitor activity.• Being a point of contact to priority customers and resolving any issues that they have.• Providing technical customer support as necessary.• Conducting regular Business Reviews with customers and suppliers.• Work with other internal areas to ensure clients are provided with a consistently high level of customer service and satisfaction.• Frequent communication to sales staff and sales management.• Manage and mentor sales force and support teams.Active Accounts on Duty: Megacable/Metrocarrier, Maxcom, Marcatel, Axtel CDMX, ENI Networks, Directo Go, Unified Networks.Commercial Relationships also with Axtel MTY, Bestel, AT&T, Total Play, SONDA, KIO Networks, American Tower.

Responsible of helping the Sales Team with new product introduction and testing to the Company’s Portfolio, improving the business opportunities and global sales.Duties:• Visiting customers along with the sales executive for the technical details of the product.• Support the sales team in achieving the targets.• Train the sales staff on the releases of the new products.• Organize demonstrations of the product to target the sales opportunities.• Prepared the presentations of the products.• Prepare POC of new products in Laboratory and in customer’s premises.• Training customer’s engineers in areas like Operations, Deployment, Support, and new employees.• Helping internal Support Team with high priority cases.Main Product Lines:- Fiber Access and Metro – RAISECOM- Testing Equipment – EXFO- Timing & Frequency – Symmetricom/Microsemi- Transport & Core WDM - Infinera

Responsible for supporting the company's clients at all levels as part of a Support & Deployment team. Ensuring that all hardware and software is configured and installed correctly. Focused on the product lines for the Fiber Access and Metro Networks, Testing Equipment, Synchronization and Voice-compression.Duties: • Configuration and testing of any new hardware and software from the current Product lines.• Supporting users and network administrators over the telephone and by email 7x24.• Travelling to client sites to help with installs, deployment, and troubleshooting.• Assistance with training of staff and compiling procedural documentation.• Training customer’s engineers in areas like Operations, Deployment, Support, and new employees.• Assisting the network manager with support requests.Main Product Lines:- Fiber Access and Metro – RAISECOM- Testing Equipment – EXFO- Timing & Frequency – Symmetricom/Microsemi- Transport & Core WDM - Tejas Networks

Radio Access Network – Engineering Department• Collaborating with the analysis, design and documentation of the GSM Radio Access Network for two main Mobile Operators in Mexico.• Carrying our Line of Sight analysis with PathLoss Software.• Generating Inventory and Performance reports.WIMAX Project – Technical Support Department• Helping a Support Engineer with the deployment and technical assistance with the WIMAX project for a Fixed Operator in Mexico.• Generating Alarm and Failures reports for the end customer.• Testing new software releases in the laboratory.