Gerardo Gonzalez

Gerardo Gonzalez Email and Phone Number

Aspiring IT Support Professional | Google IT Support Certified | 6 Years of Customer Service Experience @ Amazon
seattle, washington, united states
Gerardo Gonzalez's Location
Chicago, Illinois, United States, United States
About Gerardo Gonzalez

I currently work at Amazon where I have had the opportunity to serve as a Learning Ambassador who trains new associates on job responsibilities, processes, and troubleshooting techniques. I’ve found out that I enjoy teaching and sharing what I know with new hires. Prior to Amazon, I have 6 years of experience in customer service where I gained and refined skills in communication, conflict resolution, problem-solving, and time management.I recently decided to make a career change to the IT support field because of my interest in technology and the opportunities available in the field. To turn my decision into reality, I enrolled in an intensive IT program focused on obtaining the Google IT Support Professional certificate. I now have my certificate and am looking forward to starting a new career in IT.

Gerardo Gonzalez's Current Company Details
Amazon

Amazon

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Aspiring IT Support Professional | Google IT Support Certified | 6 Years of Customer Service Experience
seattle, washington, united states
Website:
amazon.com
Employees:
500669
Gerardo Gonzalez Work Experience Details
  • Amazon
    Fulfillment Associate
    Amazon Jul 2021 - Present
    Joliet, Illinois, United States
    • Pick orders in a fast-paced environment, following the correct procedures for each task to ensure accuracy and safety• Consistently exceed stocking item rate in the stow department of over 200 items per hour • Prioritize workflow through effective communication across the picking team to quickly organize, stage, and complete item shipments• Selected to become a Learning Ambassador within seven months of starting the position, successfully onboarded 100+ associates• Utilize scanners, computers, and handheld printers to consistently meet productivity goals while maintaining quality and safety standards
  • Del Mar Builders
    Project Manager
    Del Mar Builders Dec 2016 - Jun 2021
    Chicago, Illinois, United States
    Work involved managing home projects from start to finish following the approved floor plans by the customer. • Performing quality control on the project throughout development to maintain the standards expected• Outlining a budget based on requirements and tracking costs to deliver projects on budget.• Managing the relationship and communication with the customer and insurance companies, ensuring the project is delivered to their satisfaction.• Tracking project and providing regular reports on project status to project team and key stakeholders.
  • U.S. Bank
    Mailroom Clerk
    U.S. Bank Jul 2014 - Nov 2016
    Chicago, Illinois, United States
    • Recorded all incoming mail and parcels and entered information into the company database• Performed inventory of mailroom supplies and ordered new stock to maintain appropriate supply levels• Assisted marketing department by picking and packing promotional items for mailing campaigns• Perform quality checks of outgoing items to ensure packages would reach their destination

Gerardo Gonzalez Education Details

Frequently Asked Questions about Gerardo Gonzalez

What company does Gerardo Gonzalez work for?

Gerardo Gonzalez works for Amazon

What is Gerardo Gonzalez's role at the current company?

Gerardo Gonzalez's current role is Aspiring IT Support Professional | Google IT Support Certified | 6 Years of Customer Service Experience.

What schools did Gerardo Gonzalez attend?

Gerardo Gonzalez attended Merit America, City Colleges Of Chicago-Wilbur Wright College.

Who are Gerardo Gonzalez's colleagues?

Gerardo Gonzalez's colleagues are Adrian Valdez, Prince Chinemerem, Marlene Souza Souza, Rinku Sudan, Kaufmann Ida, نئطة🌜 ., Rocheal Clarke Clarke.

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